Assistant Manager - Banking Operations and Team Leadership

Bank Of America; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bank of America in Gurugram is seeking an Assistant Manager with strong leadership and problem-solving abilities to oversee a small team and drive quality metrics. The role requires 60–84 months of work experience, including 18–24 months in a leadership capacity.

You will mentor associates, ensure timely delivery of routine transactions, and contribute to process improvements while maintaining collaboration with cross-functional partners in an in-office environment.

Qualifications

• Graduate or postgraduate with 60–84 months of work experience, including 18–24 months in a leadership role.
• Experience delivering metrics and supervising routine/complex tasks.
• Strong leadership and communication skills.

Responsibilities

• Supervise a team to deliver critical-to-quality metrics.
• Lead and train associates; support line of business.
• Identify solutions to moderately complex problems.
• Perform process level reporting and special projects.

Skills

Leadership

Team leadership

Communication

Problem solving

Job description

Assistant Manager Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Possesses knowledge in a specialized function or skill gained through work experience or formal training. Supervisory role with responsibility to deliver critical to quality metrics for the lines of businesses that he/she supports. May recommend solutions to moderately complex problems, lead or train other associates or supervise highly routine work. Typical span of control would range from 10-15 people. Possesses leadership, communication and problem solving skills. May perform a specialist role in a support function performing routine transactions or functional activities. May also perform specialist roles like quality control, process level reporting of metrics, special projects for the line of business, etc. Incumbents would be Graduates / Post Graduates with 60 - 84 months of work experience with 18 - 24 months of experience of leading a team. Experience Level Mid Level