Team Leader - Banking Operations

Bank Of America; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bank of America in India is seeking a Team Leader to help drive performance in a collaborative, in-office culture. The role involves supervising a team, delivering critical to quality metrics for the lines of business supported, and guiding associates through routine transactions with strong leadership and problem-solving skills.

Ideal candidates are graduates or postgraduates with 48-60 months of work experience and at least 12 months of team leadership.

Qualifications

• Graduates / Post Graduates with 48-60 months of work experience.
• At least 12 months experience leading a team.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Supervise a team of 7-12 members.
• Deliver critical to quality metrics for the supported lines of business.
• Mentor associates and train on routine transactions.

Skills

Team Leadership

Communication

Problem Solving

Education

Graduation / Post Graduation

Job description

Team Leader Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Possesses knowledge in a specialized function or skill gained through work experience or formal training. Supervisory role with responsibility to deliver critical to quality metrics for the lines of businesses that he/she supports. May recommend solutions to moderately complex problems, lead or train other associates and/or supervise highly routine work. Possesses leadership, communication & problem solving skills. Typical span of control would range from 7-12 people. May perform a specialist role in a support function performing routine transactions or functional activities.

Incumbents would be Graduates / Post Graduates with 48 - 60 months of work experience with at least 12 months experience of leading a team. Experience Level Senior Level