Assistant Manager - AMC Operations

Voltas Limited - A TATA Enterprise; Thiruvananthapuram; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Voltas Limited - A TATA Enterprise in India’s Kerala region seeks an Engineer – AMC Delivery to oversee execution of Annual Maintenance Contracts at customer sites. You will coordinate with customers, vendors and internal teams to meet plans, manage CRM and drive spare parts sales while ensuring safety practices.

The role covers preventive and warranty services, repairs, and safety audits, with a focus on efficient resource use and timely responses. Experience in AMC deliveries is essential.

Qualifications

• Diploma or BE/BTech in mechanical/electrical with relevant AMC experience.
• Years of experience: 3–5 years for graduates; 6–8 years for diploma holders.
• Proven AMC deliveries and chillers troubleshooting expertise.

Responsibilities

• Coordinate with customers, vendors, logistics and warehouse teams to ensure timely AMC execution.
• Ensure adherence to target plans and milestones.
• Provide preventive maintenance, warranty and AMC services and breakdown support.
• Conduct repair service inspections and rectifications.
• Manage bookings, billing and call management (response/ turnaround times).
• Drive spare parts sales and maintain CRM records.
• Train vendors and SSPs on safety and technical aspects.
• Perform safety audits at sites.

Skills

AMC deliveries

Troubleshooting

Preventive maintenance

Chillers maintenance

Education

Diploma in Mechanical or Electrical Eng

B.E./B.Tech in Mechanical or Electrical Eng

Job description

Employee Name

BASIC INFORMATION

POSITION/ ROLE

Engineer – AMC Delivery

LOCATION

DEPARTMENT

CC AMC Del

Grade

Executive

ISSUED BY

CHRO/Head HR

APPROVED BY

MD/BUH

KEY PURPOSE

The AMC Execution Engineer is responsible for the execution and management of Annual Maintenance Contracts (AMC) at various customer sites. This role involves coordination with customers, vendors, internal teams (such as logistics and warehouse), and ensuring that all activities are carried out as per the target plan. The engineer is also responsible for maintaining CRM, ensuring safety practices, training vendors, and managing spare parts sales.

Key Responsibilities

• Coordinate with customers, vendors, logistics, and warehouse teams to ensure timely execution of AMC contracts.
• Ensure adherence to the target plan and milestones.
• Provide preventive maintenance services, warranty services, and AMC services and break down.
• Conduct repair service inspections and rectifications.
• Manage booking, billing, and call management (Response Time, Turnaround Time).
• Conduct material management and ensure optimal manpower utilization.
• Release purchase orders (PO) on time.
• Maintain and update Customer Relationship Management (CRM) systems.
• Drive spare parts sales to customers.
• Ensure adherence to response and resolution times for complaints as per the established matrix.
• Generate enquiries for Retrofit and Value-Added Services (VAS) and escalated them to the Retrofit team.
• Collect outstanding payments receivable against AMC contracts.
• Implement and ensure best safety practices at all sites.
• Train vendors and Service Solution Providers (SSPs) on safety and technical aspects.
• Conduct material management and ensure optimal manpower utilization.
• Perform safety audits.

Qualification & Experience

• Diploma in Mechanical Engineering/Electrical Engineering with 6 to 8 years of experience
• OR Graduate in Mechanical Engineering/Electrical Engineering with 3 to 5 years of experience.
• Proven experience in AMC deliveries.
• Hands-on experience in troubleshooting, breakdown services, preventive maintenance services, and recommissioning of air and water chillers.

Voltas 2024 Human Resources document for internal circulation only Page 1 of 1