Assistant Manager

KSB, Inc.; Vadodara; On-site; INR 300,000 - 540,000; Full time

Job summary

KSB, Inc. in Vadodara, Gujarat, India, is seeking a Field Service Engineer to address customer complaints related to pumps at site and provide technical guidance.

You will analyse issues, collect application data, and collaborate with operations, quality and purchasing to prevent recurrence. The role emphasizes hands-on problem solving, data-driven root cause analysis, and sharing learnings at site.

Join a global leader with a commitment to service excellence and sustainable pumping solutions.

Qualifications

• Experience in field service or service engineering is preferred.
• Ability to perform root-cause analysis and provide technical solutions.
• Strong data collection and analytical skills.

Responsibilities

• Attend customer complaints about short/wrong supply and installation issues at site; provide technical guidance and repair techniques.
• Analyze complaints and provide root cause analysis and solutions.
• Collect application and operation data to understand criticalities and potential problems.
• Share learnings at site with operations, quality and purchasing to prevent recurrence.
• Gather application and operation data and salvaging techniques used by customers.
• Present information on claims/complaints to after-sales for solutions and implementation.
• Prepare case studies for training presentations.
• Any other assignment as directed by superiors.

Job description

Responsibilities

• To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
• To analyse the complaints and provide solution to the customer with proper root cause analysis.
• Collect application & operation related data for understanding criticalities & possible problems.
• To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
• Gather application & operation related data and various salvaging techniques, used by our customers.
• Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
• To prepare case studies for presentation during training.
• Any other assignment as directed by the superiors from time to time.

About the Company

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining.

Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities.

Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand.

Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve.

This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.