Sr. Collections Specialist – US Process (B2B Voice)

ESP Engineered; Mumbai; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Night shift allowance

Health benefits

Uncapped incentives

Premium corporate office in BKC

Job summary

ESP Engineered in Mumbai is seeking a Sr. Collections Specialist for the US process (B2B Voice) role. This position involves handling outbound sales calls to US business decision-makers, leveraging collections experience for sales opportunities. Candidates should have 3-6 years in US/International collections. Excellent spoken English and the ability to work the US night shift from BKC, Mumbai, are essential. Attractive benefits, including uncapped incentives and health benefits, are offered along with a transition to revenue generation.

Qualifications

• 3–6 years of experience in US / International Collections required.
• Experience handling B2B or high-value international accounts preferred.
• Excellent spoken English with a neutral or American accent is necessary.

Responsibilities

• Make outbound calls to US business decision-makers (approx. 250–300 calls/day).
• Conduct structured discovery conversations to understand business needs.
• Pitch value propositions and qualify high-quality sales opportunities.

Skills

Appointment Setting

Revenue / Target-Driven Sales

Stakeholder Communication (US Clients)

Lead Qualification & Discovery

Outbound Calling (US Market)

B2B Voice Process

Solution Pitching

CRM Management (Salesforce/HubSpot/Zoho)

Objection Handling & Negotiation

US International Collections

Education

Any Graduate

Job description

Sr. Collections Specialist – US Process (B2B Voice)

3 - 6 Years

Full-Time

Sr. Collections Specialist – US Process (B2B Voice)

• Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off

IMPORTANT – PLEASE READ BEFORE APPLYING

• This is NOT a traditional collections or recovery role.
• This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
• If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview

• As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
• You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
• This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities

• Outbound calling to US business decision-makers (approx. 250–300 calls/day)
• Conduct structured discovery conversations to understand business needs
• Pitch value propositions and qualify high-quality sales opportunities
• Drive sales meetings, follow-ups, and conversions
• Handle objections confidently and professionally
• Share solution decks / proposals and respond to product or service queries
• Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
• 3–6 years of experience in US / International Collections (Night Shift mandatory)
• Experience handling B2B or high‑value international accounts
• Excellent spoken English (neutral or American accent preferred)
• Strong confidence speaking with US senior stakeholders
• Proven ability to work under revenue‑linked targets
• Strong objection handling, negotiation, and follow‑up discipline
• Willingness to work Mon–Fri US night shift from BKC (on‑site)
• Candidates with only domestic or non‑US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

• International Collections with settlement or retention exposure
• US B2B Inside Sales / Appointment Setting experience
• SaaS / Tech / Consulting voice process exposure
• Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade

• Clear transition from collections to revenue generation
• Exposure to real US B2B sales conversations
• Strong fixed pay with uncapped incentives
• Premium corporate office in BKC
• Night shift allowance and health benefits

This is a long‑term career role, not a lateral BPO move.

Education

Any Graduate

Work Mode

On‑site only - BKC, Mumbai

Required Skills

• Appointment Setting
• Revenue / Target‑Driven Sales
• Stakeholder Communication (US Clients)
• Lead Qualification & Discovery
• Outbound Calling (US Market)
• B2B Voice Process
• Solution Pitching
• CRM Management (Salesforce/HubSpot/Zoho)
• Objection Handling & Negotiation
• US International Collections