Operations Manager

Itcube Solutions; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Itcube Solutions in Pune seeks an experienced Operations Manager to lead multiple international BPO processes in Voice and Non-Voice, driving operational excellence and client satisfaction. The role oversees people management, process adherence, and business performance while guiding Team Leaders and Assistant Managers.

The ideal candidate has 10-14 years in BPO/BPM operations with international exposure, strong leadership, and excellent communication skills.

Qualifications

• 10-14 years of experience in BPO/BPM operations with international client exposure.
• Proven experience managing both Voice and Non-Voice operations.
• Experience handling multiple accounts and large teams through Team Leaders and Assistant Managers.
• Strong people management and leadership skills.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, performance-driven environment.

Responsibilities

• Lead multiple International processes in Voice and Non-Voice operations.
• Drive operational excellence, client satisfaction, people management, process adherence, and business performance while managing a team of Team Leaders and Assistant Managers.

Skills

People management

Leadership

Communication

Analytical

Problem solving

Education

Bachelor's degree

Postgraduate degree

Job description

Hurry !!!!! Golden Opportunity for Operations

Role & responsibilities

An experienced and dynamic Operations Manager to lead multiple International processes in BPO leading in Voice and Non-Voice processes. The incumbent will be responsible for driving operational excellence, client satisfaction, people management, process adherence, and business performance while managing a team of Team Leaders and Assistant Managers.

Preferred candidate profile

• Graduate in any discipline.(Post Graduation will be a plus point)
• 10-14 years of experience in BPO/BPM operations with significant exposure to International Client.
• Proven experience managing both Voice and Non-Voice operations.
• Experience handling multiple accounts and large teams through Team Leaders and Assistant Managers.
• Strong people management and leadership skills.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively in a fast-paced, performance-driven environment.

Comfortable working in permanent night shifts aligned to US business hours

Immediate Joiners are Preffered