Assistant Manager

Manpowergroup Services India; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Manpowergroup Services India in Noida is seeking an experienced Assistant Manager - OTC Billing to lead the Order-to-Cash billing team. The role focuses on accurate and timely invoicing, strong people management, and driving operational excellence.

The ideal candidate will oversee end-to-end billing processes, monitor cycles, and implement process improvements while collaborating with Finance, Accounts Receivable, and Operations to meet SLAs and deliver MIS reports.

Qualifications

• Bachelor's degree in Commerce, Finance, Accounting, or related field.
• Experience in Order-to-Cash (OTC) Billing and Invoicing.
• Prior team handling/people management is mandatory.
• Strong understanding of billing operations, invoicing and controls.
• Excellent analytical, problem-solving and stakeholder skills.
• Proficiency in ERP (SAP, Oracle) and MS Excel preferred.

Responsibilities

• Lead and manage the OTC Billing team to ensure smooth day-to-day operations.
• Oversee end-to-end billing and invoicing processes with high accuracy and compliance.
• Monitor billing cycles, resolve exceptions, and ensure timely invoice generation.
• Drive process improvements to enhance efficiency and service quality.
• Review team performance, provide coaching and support employee development.
• Collaborate with Finance, AR, and Operations to resolve billing issues.
• Ensure adherence to SLAs, internal controls and company policies.
• Prepare and present operational reports and MIS to stakeholders.
• Handle escalations and implement corrective actions to improve customer satisfaction.

Skills

OTC Billing

Invoicing

People management

Billing operations

Analytical skills

Stakeholder management

Leadership

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

SAP

Oracle

MS Excel

Job description

Job Description: Assistant Manager OTC Billing

Position: Assistant Manager - OTC Billing Location: Noida Shift: 8:00 AM - 5:00 PM Week Off: Saturday & Sunday (Fixed)

Job Summary

We are looking for an experienced Assistant Manager - OTC Billing to lead and manage the Order-to-Cash (OTC) Billing team. The ideal candidate will have strong expertise in billing and invoicing processes, along with proven people management skills. This role requires a proactive individual who can ensure accurate and timely billing while driving operational excellence and team performance.

Key Responsibilities

• Lead and manage the OTC Billing team to ensure smooth day-to-day operations.
• Oversee end-to-end billing and invoicing processes with high accuracy and compliance.
• Monitor billing cycles, resolve exceptions, and ensure timely invoice generation.
• Drive process improvements to enhance efficiency and service quality.
• Review team performance, provide coaching, and support employee development.
• Collaborate with cross-functional teams, including Finance, Accounts Receivable, and Operations, to resolve billing-related issues.
• Ensure adherence to SLAs, internal controls, and company policies.
• Prepare and present operational reports and MIS to stakeholders.
• Handle escalations and implement corrective actions to improve customer satisfaction.

Required Qualifications & Experience

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.
• Relevant experience in Order-to-Cash (OTC) Billing and Invoicing.
• Prior experience in team handling/people management is mandatory.
• Strong understanding of billing operations, invoicing, and process controls.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Proficiency in ERP systems (SAP, Oracle, or similar) and MS Excel is preferred.
• Strong communication and leadership skills.