Assistant Manager

ShopDeck; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

ShopDeck is seeking an Assistant Manager KAM in Bengaluru to lead a team of Key Account Managers handling website stack, inventory, marketing, shipping and accounting. You will drive analytics, reporting and day-to-day problem solving for multiple D2C brands.

The role offers steep growth, cross-functional exposure, and the opportunity to scale a rapidly growing ecommerce platform in India.

Qualifications

• Experience leading a team of key account managers.
• Strong analytical, presentation and communication skills.
• Proficient in MS Excel for reporting.
• Ability to understand business priorities and solve problems.
• Experience in e-commerce/shipment/logistics is a plus.

Responsibilities

• Lead and mentor a team of KAMs and manage day-to-day tasks.
• Prepare reports and present to management.
• Coordinate with stakeholders to resolve issues for D2C brands.

Skills

Team management

Analytical thinking

Communication

Presentation

Coordination

Time management

Education

Graduation / Post Graduate

Tools

MS Excel

SQL

Job description

What do we do:

ShopDeck helps e-commerce merchants set up and manage their D2C storefront “profitably”.

Proposition for merchants:

D2C selling made as easy as selling on e-com marketplaces.

Why build this?

• India’s D2C wave has been limited to venture‑funded D2C brands today
• The art of selling on your own website is not democratised. There are ~500k‑1M sellers who can sell D2C but can at best sell on marketplaces
• Philosophically‑we feel brand owners should spend most of their time on the product and not on channel optimisation
• Shopify / status‑quo software solve for workflow management of storefront but don’t do enough on “helping” merchants sell well!

Our proposition

We have a software + services proposition for the merchant with the goal of optimising for the merchant’s profitability. Our product is an all‑in‑one software stack that gives merchants everything they need to sell D2C, i.e. storefront, shipping, marketing integrations, communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine four key roles in classic e‑commerce setup, all relevant for any D2C brand.

• Marketing manager (“top of the funnel”)
• Category manager (“products/merchandising”)
• Product manager (“website/app metrics”)
• Ops manager (“shipping metrics”)

Our services layer measures metrics across all these buckets to optimise and take appropriate actions for merchant’s profitability. Over time, the goal is to productise our services layer – which we believe will move the baseline of what merchants expect from a storefront software.

Looking For

We are looking for enthusiastic folks to join us as an Assistant Manager KAM. AM KAM’s will be primarily responsible for handling a team of Key Account Managers and helping them in performing their day‑to‑day task. The task revolves around website stack, inventory, marketing, shipping, accounting. If you are interested in gaining steep growth and solving a wide variety of exciting problems, then this is the perfect place for you.

What will you do?

You will be responsible for handling a team of Key Account Managers and helping them in their day‑to‑day activity, taking their reporting at day end, preparing reports and presenting in front of management. In this role, you will be coordinating and responsible for resolving day‑to‑day problems of high‑level business decision makers, problems involving website, marketing, design and growth for their D2C brands.

How will this role shape you?

If managing a business is challenging, imagine how exciting it would be to manage a team of KAM’s who handle multiple sellers across different categories. You will act like a backbone for KAM’s whom you will train, support and help them to grow. In addition to solving complex day‑to‑day problems, you will be learning a lot to improve your soft skills – communication skill, interpersonal skill, coordination skill, etc. As we are growing at a rapid pace, we offer you unmatched growth opportunities and a very steep learning curve.

Requirements

• If you have the hunger for learning and growth, you’ve already met the requirements, otherwise read below.
• Should be skilled and willing to manage a team of key account managers.
• Should have strong analytical, presentation and communication skills to motivate, guide and train team members.
• Should be able to understand business priorities and find solutions.
• Experience with MS Excel for solving analytical problems and making reports.

Ideal Candidate Profile

• 3+ years of experience in an MNC / startup environment or any reputed organization, preferred e‑commerce, shipment, logistics companies.
• Qualification – Graduation / Post Graduate.
• Should have experience of handling a team.
• Ability to plan and prioritise workloads and delegate accordingly.
• Proactive and able to coordinate within a team to achieve results.
• Strong communicator verbally and written skills – Hindi (mandatory) & English.
• Knows advanced Excel and SQL.

If you are someone who is passionate to learn and grow at a scale that is unmatchable, then we are looking forward to your quick response.

Skills: supply chain, assistant manager, data analytics, team handling, customer success