Senior Manager - KAM IC (North) 3020

Paytm Payments Services; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Paytm Payments Services in India seeks a KAM Sales to manage an existing merchant portfolio and drive revenue growth. You will lead cross-sell initiatives, build long-term relationships, and achieve sales targets by guiding the sales team and expanding the merchant base.

Ideal candidates have proven sales leadership, excellent communication, and a strong understanding of payments ecosystems. MBA is preferred; a strategic mindset and customer-centric approach are essential for success.

Qualifications

• Experience in B2B payments or fintech sales preferred.
• Proven track record of meeting or exceeding sales targets.
• Ability to design and execute strategic account plans.
• Strong communication and presentation skills.

Responsibilities

• Acquire and manage existing merchant portfolio for Corporate Payments.
• Hit sales targets and drive revenue growth through cross-selling Paytm suite.
• Design and implement strategic business plans to expand customer base.
• Recruit, coach and monitor performance of sales representatives.
• Build and promote strong, long-lasting customer relationships.
• Present sales, revenue and expense forecasts to management.
• Analyze competition and market trends to identify opportunities.

Skills

Sales leadership

Target achievement

Client relationship building

Negotiation skills

Communication skills

Cross-selling

Market understanding

Education

MBA

Job description

KAM Sales

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team

Paytm payment gateway enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants. The Business Payments team is responsible for designing disbursal solutions for large and mid-sized corporates for their vendor/ customers/ channel partners/employees. The team also plays a key role in tax saving solutions for employees of top corporates.

About the role

We are looking for candidates for KAM profile for managing existing customer portfolio. The role requires growth in existing business, maintaining client relationships by interacting and meeting them on a regular basis. Cross sell of other products related to this business. Also, to focus on revenue numbers of the business and increasing the revenues at the end of financial year by getting additional business from existing and new merchants.

Expectations / Requirements

• Acquiring New Merchants for Corporate Payments
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status. Tracking and analyzing Competition.

Requirements & Skills

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense negotiation skills and industry expertise
• Developing a thorough understanding of Key Clients' needs and requirements and preparing customized solutions - while upselling and cross-selling the Paytm suite of products.

Superpowers / Skills that will help you succeed in this role

• High level of drive, initiative, and self-motivation
• Ability to take internal and external stakeholders along
• Understanding of Technology and User Experience
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously.

Education

Preferably MBA

Why join us

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

Compensation

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!