Assistant Learning and Development Manager

The Indian Hotels Company Limited (IHCL); Rajsamand; On-site; INR 450,000 - 650,000; Full time

Job summary

IHCL, a Tata Group company, is seeking an L&D coordinator to support the Director of Learning and Development in delivering guest-centric training programs across units and hubs. This role focuses on coordination, data-driven analytics, and program delivery to uphold service standards and brand consistency.

The ideal candidate has a Bachelor's in Hospitality or related field, 1-3 years in L&D, and fluency in Hindi and English with a working knowledge of the local language.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or a related field.
• 1-3 years of experience in learning and development, ideally within the luxury hospitality sector.
• Hindi, English and basic competency of local language desirable.

Responsibilities

• Training program coordination and execution.
• Assist planning, coordination, and delivery of training for associates focusing on service standards.
• Develop and manage a structured training calendar with department heads.
• Monitor and collate training reports for the L&D Director.
• Track performance metrics on learning and guest feedback indicators.
• Coordinate cross-department training engagement across functions.
• Engage internal stakeholders to identify training needs.

Skills

Coordination

Data-driven analytics

Stakeholder engagement

Cross-functional collaboration

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

This position exists for the purpose of playing a vital role in supporting the Director of Learning and Development in executing high-impact, guest-centric training programs.

Essential Job Tasks

Coordination at Unit level and Hub level for training initiatives, Use data driven L&D analytics

Areas of Responsibility

• Training Program Coordination and Execution
• Support in Program Delivery: Assist in the planning, coordination, and execution of training programs for associates, focusing on service standards, guest experience enhancement, and brand consistency.
• Training Calendar Management: Develop and manage a structured training calendar based on departmental needs, working closely with department heads to schedule and prioritize training sessions.

• Monitoring and Collating Reports
• Provide regular reports to the Director of L&D, highlighting training participation, feedback, and areas for improvement, supporting a data-driven approach to continuous development.
• Assist in tracking performance metrics related to learning and development, such as skill improvement and guest feedback indicators, to measure the impact of training on service quality.

• Cross-Departmental Collaboration
• Assist in deploying Training engagement activities across functions and encourage participation in learning initiatives as per monthly and yearly training calendars.
• Internal Stakeholder Engagement: Work with department heads to identify additional training needs and ensure that learning solutions are tailored to support each department’s unique requirements.

Required Qualifications

Bachelor’s degree in Hospitality Management, Business, or a related field.

Work Experience

1-3 years of experience in learning and development, ideally within the luxury hospitality sector. Exposure to guest experience training or service quality improvement initiatives is preferred.

Languages Needed in Position

Hindi, English and basic competency of local language is desirable

Key Interfaces- External

External Trainers and Vendors, Industry associations

Key Interfaces- Internal

• General Managers, L&D Hub Team, Departmental Heads, CTDTs and Trainers - Operational Teams
• Human Resources team
• Finance team and IT teams

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.