Assistant General Manager Operations

Flipspaces; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Flipspaces is seeking a City Operations Leader to run a multi-city cluster with full P&L responsibility and direct accountability for top clients. You will build the team, forecast capacity, and manage vendor partnerships to ensure on-time, on-budget delivery across projects valued at ₹30 Cr+.

You will collaborate with Design, Sales, Procurement, and Finance to codify a scalable operating model and embed senior leadership development. Mumbai-based role with significant growth potential.

Qualifications

• 8+ years in commercial fit-out or adjacent industries.
• Led a team of 30+ across PMs, SPMs, and Sr Managers.
• Owned a multi-city or large-city ₹30 Cr+ portfolio.
• Demonstrated process build and codified an Operations playbook.
• Senior client management at CXO level.
• Strong commercial acumen—margin protection, billing discipline, cashflow awareness.
• High-judgement decision-making with pattern recognition across projects.

Responsibilities

• Cluster delivery — full P&L, schedule, quality, and client outcomes for your geography.
• Senior Manager development — build the layer below you; identify and grow next-level leaders.
• Capacity planning — anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand.
• Vendor ecosystem — strategic partnerships at city level; rate cards; master service agreements.
• Top-account ownership — the top 3–5 clients in your geography are your direct accountability.
• Cross-functional alignment — work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance.
• Process and system build — codify what works; push back what does not; help build the Operations playbook.
• Talent pipeline — active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers.

Job description

THE ROLE IN ONE LINE

You run a city or sub-regional cluster of Operations — multiple Senior Managers, 12–20 active

projects, ₹40–60 Cr portfolio. You build the operating system that keeps it from collapsing under its

own weight.

WHAT YOU WILL OWN

• Cluster delivery — full P&L, schedule, quality, and client outcomes for your geography
• Senior Manager development — build the layer below you; identify and grow next-level leaders
• Capacity planning — anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand
• Vendor ecosystem — strategic partnerships at city level; rate cards; master service agreements
• Top-account ownership — the top 3–5 clients in your geography are your direct accountability
• Cross-functional alignment — work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance
• Process and system build — codify what works; push back what does not; help build the Operations playbook
• Talent pipeline — active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers

WHAT WE NEED FROM YOU

Must-Haves

• 8+ years in commercial fit-out or adjacent industries (FLEXIBLE)
• Has led a team of 30+ across multiple layers — PMs, SPMs, Sr Managers
• Has owned a multi-city or large-city portfolio of ₹30 Cr+ in value
• Demonstrated process build — has codified an Operations playbook somewhere before
• Senior client management at CXO level
• Strong commercial acumen — margin protection, billing discipline, cashflow awareness
• High-judgement decision-making — pattern recognition across many projects

Good to Have

• MBA from a premier institute (especially for FLEXIBLE candidates)
• Experience scaling a delivery function in a high-growth environment
• Exposure across sub-segments — offices, retail, hospitality, managed workspaces
• Track record of building leadership benches at the Sr Manager layer

WHAT MAKES THIS ROLE HARD

You are the senior layer where the company expects predictability. Your sites will still have surprises — but your

weekly review with senior leadership cannot. The craft is to engineer enough margin (in time, money, and

bandwidth) that surprises are absorbed inside your cluster without becoming escalations upward.

WHY FLIPSPACES

• Real city-leadership role with full ownership, not a deputy role
• Direct exposure to founders and senior leadership
• Strong runway to DGM and GM — Operations
• Senior compensation with meaningful long-term variable
• Co-author the playbook that scales Flipspaces into its next phase.