Assistant General Manager

Flipspaces; Bengaluru; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

Flipspaces in Bengaluru is seeking a Senior Operations Leader to own and optimize city-level portfolios, delivering P&L, quality, and client outcomes. You will build leadership, plan capacity across sites, and drive vendor partnerships and process playbooks.

You will lead senior hires, ensure margins, billing discipline, and cashflow awareness, and collaborate across Design, Sales, Procurement, and Finance to scale operations.

Qualifications

• 8+ years in commercial fit-out or adjacent industries
• Has led a team of 30+ across multiple layers - PMs, SPMs, Sr Managers
• Has owned a multi-city or large-city portfolio of ₹30 Cr+ in value
• Demonstrated process build - has codified an Operations playbook somewhere before
• Strong commercial acumen - margin protection, billing discipline, cashflow awareness
• High-judgement decision-making - pattern recognition across many projects

Responsibilities

• Cluster delivery - full P&L, schedule, quality, and client outcomes for your geography
• Senior Manager development - build the layer below you; identify and grow next-level leaders
• Capacity planning - anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand
• Vendor ecosystem - strategic partnerships at city level; rate cards; master service agreements
• Top-account ownership - the top 3-5 clients in your geography are your direct accountability
• Cross-functional alignment - work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance
• Process and system build - codify what works; push back what does not; help build the Operations playbook
• Talent pipeline - active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers

Skills

Team leadership

Portfolio ownership

Commercial acumen

Process development

Cashflow awareness

Decision making

Education

MBA

Job description

You run a city or sub-regional cluster of Operations - multiple Senior Managers, 12-20 active

projects, ₹40-60 Cr portfolio. You build the operating system that keeps it from collapsing under its

own weight.

WHAT YOU WILL OWN

• Cluster delivery - full P&L, schedule, quality, and client outcomes for your geography
• Senior Manager development - build the layer below you; identify and grow next-level leaders
• Capacity planning - anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand
• Vendor ecosystem - strategic partnerships at city level; rate cards; master service agreements
• Top-account ownership - the top 3-5 clients in your geography are your direct accountability
• Cross-functional alignment - work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance
• Process and system build - codify what works; push back what does not; help build the Operations playbook
• Talent pipeline - active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers

WHAT WE NEED FROM YOU

Must-Haves

• 8+ years in commercial fit-out or adjacent industries (FLEXIBLE)
• Has led a team of 30+ across multiple layers - PMs, SPMs, Sr Managers
• Has owned a multi-city or large-city portfolio of ₹30 Cr+ in value
• Demonstrated process build - has codified an Operations playbook somewhere before
• Strong commercial acumen - margin protection, billing discipline, cashflow awareness
• High-judgement decision-making - pattern recognition across many projects

Good to Have

• MBA from a premier institute (especially for FLEXIBLE candidates)
• Experience scaling a delivery function in a high-growth environment
• Exposure across sub-segments - offices, retail, hospitality, managed workspaces
• Track record of building leadership benches at the Sr Manager layer

WHAT MAKES THIS ROLE HARD

You are the senior layer where the company expects predictability. Your sites will still have surprises - but your weekly review with senior leadership cannot. The craft is to engineer enough margin (in time, money, and bandwidth) that surprises are absorbed inside your cluster without becoming escalations upward.

WHY FLIPSPACES

• Real city-leadership role with full ownership, not a deputy role
• Direct exposure to founders and senior leadership
• Strong runway to DGM and GM - Operations
• Senior compensation with meaningful long-term variable
• Co-author the playbook that scales Flipspaces into its next phase