AGM – International Business Sales (Food Commodity Market)

Majestic Basmati Rice Pvt. Ltd.; Bhopal; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Majestic Basmati Rice Pvt. Ltd.

is seeking an AGM – Client Relationship Management (International Business Sales) to build and grow long-term relationships with international clients, ensuring a commercially sound and culturally intelligent client experience. You will own end-to-end relationships, lead reviews, identify opportunities, and coordinate with internal teams to support regional expansion and timely order execution.

Qualifications

• Proven experience in International Business / Export Sales, preferably in a team leader or senior sales role.
• Strong Client Relationship Management skills with a track record of managing key international accounts.
• Prior experience representing companies at international trade fairs, buyer-seller meets, and government/trade forums.
• Demonstrated experience managing sales operations end-to-end.
• Experience in training, onboarding, and mentoring sales team members.
• Excellent negotiation and cross-cultural relationship-building skills.
• Exceptional communication skills in English (written and verbal).
• Open to relocation to Bhopal.

Responsibilities

• Own end-to-end relationships with key international clients, importers, distributors, and trading partners.
• Develop and maintain account-specific relationship plans with annual/seasonal targets and engagement cadences.
• Lead regular business reviews covering order fulfilment, pricing trends, and market outlook.
• Identify upsell and new market opportunities by analyzing demand and emerging product requirements.
• Build multi-level relationships across client organizations, from procurement teams to senior management.
• Monitor key account health metrics including order continuity, payment cycles, and contract renewals.
• Act as the key contact for major accounts to ensure client satisfaction and retention.
• Identify upselling/cross-selling opportunities and manage the full client lifecycle.
• Adapt communication and engagement to cultural and business norms of each market.
• Build a regional playbook for local etiquette and decision-making patterns.
• Represent the company at international trade fairs and events to enhance brand visibility.
• Plan and coordinate participation in export exhibitions and lead conversion.

Skills

International Sales

Client Relationship Mgmt

Cross-cultural Communication

Negotiation Skills

Team Leadership

Education

Bachelor's degree in Business Administration/International Trade

MBA (preferred)

Tools

ERP systems

CRM systems

Job description

Position Overview

The AGM – Client Relationship Management (International Business Sales) is responsible for building,

The AGM – Client Relationship Management (International Business Sales) is responsible for building, managing, and growing long-term relationships with international clients to drive sustainable revenue, retention, and market expansion. This role bridges strategic account management, cross-border sales execution, ensuring the organization delivers a consistent, culturally intelligent, and commercially sound client experience across all markets served.

Key Responsibilities

Client Relationship Management

• Own end-to-end relationships with key international clients, importers, distributors, and trading partners,

ensuring account health, order continuity, and long-term business growth.

• Develop and maintain comprehensive account-specific relationship plans for each key client, covering

annual/seasonal volume and revenue targets, structured engagement cadences with buyers and procurement teams, stakeholder mapping across client organizations, and risk mitigation strategies.

• Lead regular business reviews with key accounts, covering order fulfilment, quality compliance, pricing

trends, and market outlook to strengthen partnerships.

• Identify upsell and new market opportunities by analysing customer demand, consumption trends, and

emerging product requirements.

• Build multi-level relationships across client organizations, from procurement teams to senior

management, to strengthen accounts and secure long-term partnerships.

• Monitor key account health metrics including order consistency, payment cycles, claims/rejections, and

contract renewals to identify risks and take proactive corrective action.

• Act as the key point of contact for major accounts, ensuring high levels of client satisfaction and

retention

• Identify upselling/cross-selling opportunities and manage the full client lifecycle.
• Adapt communication, negotiation, and engagement styles to the cultural and business norms of each

market.

• Build a regional playbook capturing local business etiquette, decision-making patterns, and relationship

expectations.

International Trade Fairs & Business Development

• Represent the company at key international trade fairs and industry events such as Gulfood, ANUGA,

and SIAL to enhance brand visibility.

• Plan and coordinate participation in international exhibitions, including pre-event preparation, meetings,

and customer engagement.

• Generate, qualify, and convert trade fair leads into long-term business opportunities and customer

relationships.

• Conduct market research to identify new international markets and business opportunities.
• Identify and prioritize new markets based on demand trends, trade policies, tariffs, and market potential

to support regional expansion.

Sales Leadership & Team Management

• Mentor international sales team to achieve monthly, quarterly, and annual sales targets.
• Design and deliver structured training, onboarding programs and coaching sessions for sales team

members.

• Develop the training programmes specially for Internal Sales business strategies like Glocalization

Strategy, Multi-Channel Inbound Strategy, Joint Venture and Partnership Strategy, Account-Based Marketing (ABM), Relationship-First (Guanxi) Strategy etc.

• Conduct periodic refresher sessions to keep the team aligned with evolving market and client

requirements.

• Build a strong, motivated, and process-driven sales culture within the team.

End-to-End International Sales Operations

• Manage the complete sales operations cycle — from Purchase Order (PR) receipt to final delivery at

client location.

• Coordinate with production, quality, packaging, and logistics teams to ensure timely order execution.
• Prepare and review export documentation, proforma invoices, and sales contracts.
• Strong working knowledge of Incoterms (FOB, CIF, EXW, DDP, etc.)

Required Skills & Experience

• Proven experience in International Business / Export Sales, preferably in a team leader or senior

sales role

• Strong Client Relationship Management skills with a track record of managing key international

accounts.

• Prior experience representing companies at international trade fairs, buyer-seller meets,

government/trade forums, customer locations, and industry events.

• Demonstrated experience managing sales operations end-to-end.
• Experience in training, onboarding, and mentoring sales team members.
• Excellent negotiation and cross-cultural relationship-building skills.
• Exceptional communication skills in English (written and verbal)
• Presentable and confident will act as the face of the company in front of international clients,

partners, and at international trade fairs, buyer-seller meets, government/trade forums, customer locations, and industry events

• Open to relocation to Bhopal

Preferred Qualifications

• Bachelor degree in Business Administration, International Trade, or a related field (MBA preferred)
• Proficiency in a second foreign language is an added advantage
• Familiarity with ERP/CRM systems for sales and order tracking

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to travel internationally and represent the company at global platforms
• Leadership role with scope to build and shape the international sales team

Skills: international sales,international trade,international business,international clients