Assistant General Manager- Club Operations

DLF Hospitality; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

DLF Hospitality is seeking an experienced Club Manager to oversee all luxury club operations, ensuring service excellence and seamless coordination across F&B, Front Office, Housekeeping, and Engineering. You will drive standards, guest satisfaction, and financial performance in a high-end environment.

Reporting to the General Manager - Club Operations, you will lead cross-functional teams, coach leaders, and implement robust SOPs while maintaining brand values and regulatory compliance.

Qualifications

• Degree/Diploma from an accredited university in Hotel Management, Hotel Administration / Business Management from a reputed institute.
• 12+ years of progressive experience in hospitality operations, with at least 3-5 years in a leadership role (With experience in handling Food & Beverage Service Operations).
• Prior experience in luxury hotels, clubs, or high-end hospitality environments is essential.

Responsibilities

• Oversee the day-to-day functioning of all operational departments including F&B, Front Office, Housekeeping, Engineering to ensure smooth and seamless operations.
• Implement SOPs and quality assurance standards aligned with luxury hospitality benchmarks.
• Drive operational KPIs focused on service delivery, efficiency, member satisfaction, and cost optimization.
• Lead operational readiness for special events, audits, and crisis management planning.
• Promote a culture of continuous learning and improvement through hands-on coaching and knowledge sharing.
• Ensure department heads conduct structured training and operational walk-throughs.
• Monitor effectiveness of training outcomes and reinforce application through regular assessments and feedback.
• Support cross-training across departments to build agility and multi-skilled teams.

Education

Degree/Diploma in Hotel Management, Hotel Administration / Business Management

Job description

This job description outlines the key responsibilities of the Club Manager in overseeing all aspects one of our Super Luxury Club Operations, ensuring excellence in service delivery, operational efficiency, and business growth. The role involves leading cross-functional teams, driving high standards across departments, enhancing guest experiences, and ensuring seamless coordination between operational units to achieve strategic objectives and uphold the brand values.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to: General Manager - Club Operations

Interacts with

• External - Members/Guests, Vendors, Service Providers, Regulatory Authorities
• Internal - Functional Heads, Department Managers, Supervisors, Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

• Oversee the day-to-day functioning of all operational departments including F&B, Front Office, Housekeeping, Engineering to ensure smooth and seamless operations.
• Implement SOPs and quality assurance standards aligned with luxury hospitality benchmarks.
• Drive operational KPIs focused on service delivery, efficiency, member satisfaction, and cost optimization.
• Lead operational readiness for special events, audits, and crisis management planning.
• Promote a culture of continuous learning and improvement through hands-on coaching and knowledge sharing.
• Ensure department heads conduct structured training and operational walk-throughs.
• Monitor effectiveness of training outcomes and reinforce application through regular assessments and feedback.
• Support cross-training across departments to build agility and multi-skilled teams.

Leadership

• Represent the club's vision and brand values through decisive leadership and strong executive presence.
• Collaborate with the General Manager and senior stakeholders to drive strategic priorities.
• Inspire operational leaders through clarity of direction, recognition, and development pathways.
• Lead by example with professionalism, agility, and ethical leadership in all decisions.

People Management

• Supervise and mentor department heads to ensure team effectiveness and service excellence.
• Implement performance management systems, succession planning, and employee engagement initiatives.
• Foster a collaborative culture through regular inter-departmental alignment meetings.
• Drive accountability, feedback, and recognition frameworks across operations teams.

Business & Financial Acumen

• Monitor financial performance across operational departments through P&L reviews, forecasting, and budget tracking.
• Drive cost control, procurement optimization, and resource allocation aligned with business goals.
• Leverage data and reporting tools for operational planning and revenue-enhancing initiatives.
• Contribute to capital planning, maintenance budgeting, and investment decisions in collaboration with leadership.

Compliance & Risk Management

• Ensure strict adherence to all statutory regulations including FSSAI, HACCP, fire safety, and labour laws.
• Lead internal operational audits and drive resolution of non-compliance issues.
• Identify operational risks and implement preventive and corrective measures.
• Maintain robust documentation, vendor compliance records, and audit trails for all departments.

Occupational Health & Safety Responsibilities

• Champion the implementation and enforcement of OH&S standards across all operational areas.
• Monitor safety risks, conduct regular safety drills, and update emergency response plans.
• Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
• Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.

JOB REQUIREMENTS / HIRING PROFILE

QUALIFICATIONS

• Degree/Diploma from an accredited university in Hotel Management, Hotel Administration / Business Management from a reputed institute.

WORK EXPERIENCE

• 12+ years of progressive experience in hospitality operations, with at least 3-5 years in a leadership role (With experience in handling Food & Beverage Service Operations).
• Prior experience in luxury hotels, clubs, or high-end hospitality environments is essential.