Front Office Executive

SmartRecruiters, Inc.; Mysuru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor in Mysuru, India is seeking a professional Front Office Executive to greet guests, manage reservations, and uphold service standards in a bustling hotel environment. You will coordinate with housekeeping and other departments, supervise the reception team, and use PMS systems to ensure accurate billing and guest records, while delivering exceptional guest experiences daily.

This role requires a diploma or degree in hospitality, strong communication, multitasking, problem-solving, and

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in front office operations, guest relations, or hospitality customer service
• Strong interpersonal and communication skills with the ability to interact professionally with diverse guests and team members
• Excellent problem-solving and conflict resolution abilities
• Proficiency with property management systems (PMS) and front office software
• Exceptional organizational and time management skills with the ability to multitask effectively
• Attention to detail and accuracy in data entry and record-keeping
• Professional phone etiquette and written communication skills
• Ability to work flexible shifts, including evenings, weekends, and holidays as required
• Demonstrated commitment to delivering outstanding customer service
• Strong analytical skills to assess operational efficiency and guest feedback
• Ability to work collaboratively with cross-functional teams
• Resilience and adaptability in a fast-paced environment
• Preferred: Experience in a hotel, resort, or corporate reception environment

Responsibilities

• Greet guests and visitors with a warm, professional demeanor, ensuring a positive first impression and seamless check-in and check-out experiences
• Manage room bookings, reservations, and guest inquiries with accuracy and attention to detail
• Address guest queries and complaints promptly and professionally, resolving issues in a timely manner to ensure customer satisfaction
• Maintain comprehensive front office logbooks and shift reports, ensuring all documentation is accurate and up-to-date
• Coordinate with housekeeping and other departments to monitor room status and resolve day-to-day operational issues
• Supervise and support the reception team, fostering a collaborative environment that promotes teamwork and professional development
• Implement and maintain high standards of customer service, consistently exceeding guest expectations
• Utilize property management systems and front office software to manage reservations, billing, and guest information
• Maintain records of banquets, functions, and special events hosted by the organization
• Identify cost-effective solutions and educate the team on optimal resource utilization
• Display a proactive approach in identifying opportunities for service improvement and implementing innovative initiatives
• Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience

Skills

Diploma in Hospitality

Guest relations

PMS proficiency

Time management

Communication skills

Education

Diploma or Bachelor's in Hospitality Management

Tools

PMS software

Front office software

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

We are seeking a professional and customer-focused Front Office Executive to join our team in Mysuru, India. As the face of our organization, you will be responsible for delivering exceptional guest experiences while managing daily front office operations with efficiency and enthusiasm. This role offers an exciting opportunity to work in a dynamic environment where your organizational skills, interpersonal abilities, and commitment to excellence will directly impact guest satisfaction and operational success.

• Greet guests and visitors with a warm, professional demeanor, ensuring a positive first impression and seamless check-in and check-out experiences
• Manage room bookings, reservations, and guest inquiries with accuracy and attention to detail
• Address guest queries and complaints promptly and professionally, resolving issues in a timely manner to ensure customer satisfaction
• Maintain comprehensive front office logbooks and shift reports, ensuring all documentation is accurate and up-to-date
• Coordinate with housekeeping and other departments to monitor room status and resolve day-to-day operational issues
• Supervise and support the reception team, fostering a collaborative environment that promotes teamwork and professional development
• Implement and maintain high standards of customer service, consistently exceeding guest expectations
• Utilize property management systems and front office software to manage reservations, billing, and guest information
• Maintain records of banquets, functions, and special events hosted by the organization
• Identify cost-effective solutions and educate the team on optimal resource utilization
• Display a proactive approach in identifying opportunities for service improvement and implementing innovative initiatives
• Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Proven experience in front office operations, guest relations, or hospitality customer service
• Strong interpersonal and communication skills with the ability to interact professionally with diverse guests and team members
• Excellent problem-solving and conflict resolution abilities
• Proficiency with property management systems (PMS) and front office software
• Exceptional organizational and time management skills with the ability to multitask effectively
• Attention to detail and accuracy in data entry and record-keeping
• Professional phone etiquette and written communication skills
• Ability to work flexible shifts, including evenings, weekends, and holidays as required
• Demonstrated commitment to delivering outstanding customer service
• Strong analytical skills to assess operational efficiency and guest feedback
• Ability to work collaboratively with cross-functional teams
• Resilience and adaptability in a fast-paced environment
• Preferred: Experience in a hotel, resort, or corporate reception environment