Manage and oversee all Technical & soft services operations at the facility, ensuring high standards of housekeeping, pantry, front office, waste management, hygiene, and customer satisfaction while meeting client SLAs and safety requirements.
Key Responsibilities:
- Operations & Maintenance: Coordinate daily preventive and corrective maintenance tasks, monitor helpdesk or ticketing systems (such as CMMS), and conduct routine facility inspections.
- Vendor & Contractor Management: Supervise third-party vendors (cleaning, security, HVAC, pest control), evaluate service level agreements (SLAs), and review contractor performance.
- Team Supervision: Lead and guide front-office executives, janitorial teams, or technical maintenance staff.
- Compliance & Safety: Ensure adherence to local health, fire, environmental, and workplace safety regulations
- Budget & Administration: Assist with expense tracking, inventory management (pantry, stationery, cleaning supplies), and monthly reporting.
- Project & Space Support: Help coordinate office relocations, seating arrangements, space planning, and business continuity or emergency response plans
Required Qualifications & Skills
- Experience: Typically 6 to 10 years of experience in facilities management, property operations, or a supervisory/facility executive role
- Education: Bachelors degree in Facilities Management, Business Administration, Engineering, Hotel Management, or a related field (preferred).
- Technical Skills: Proficiency in Computerized Maintenance Management Systems (CMMS), helpdesk software, and Microsoft Office Suite (Excel, Word).
- Soft Skills: Strong communication, leadership, problem-solving under pressure, vendor negotiation, and organizational skills.
- Certifications (Optional/Plus): Credentials like FMP (Facilities Management Professional) or CFM (Certified Facility Manager).