Assistant Branch Manager-Inbound_Branch Banking-Service_Udaipur

Kotak Mahindra Bank; Udaipur District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Udaipur is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory compliance, and drive efficient customer service.

The role emphasizes strong leadership, deep knowledge of banking processes, and a commitment to delivering exceptional customer experiences while managing audits and policy adherence.

Qualifications

• Experience in banking operations and customer service.
• Knowledge of AML and KYC regulations.
• Ability to lead a branch team and manage audits.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.


4. Manage branch lobby and customer queues to enhance service delivery.


5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


6. Address and resolve customer complaints within defined turnaround times (TAT).


7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.