Assistant Branch Manager-Inbound_Branch Banking-Service_Rajasthan

Kotak Mahindra Bank; Dungarpur; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Rajasthan invites an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure compliance with policies, and drive efficient service delivery. You will supervise customer interactions, verify system inputs, and manage the lobby to reduce queues.

The role requires strong leadership, banking operations knowledge, and dedication to regulatory standards, AML/KYC, and audit readiness to deliver exceptional customer experience at our branch in Dungarpur.

Qualifications

• Oversee branch operations and ensure smooth daily functioning.
• Ensure compliance with bank policies, audit standards, and regulatory requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.


4. Manage branch lobby and customer queues to enhance service delivery.


5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


6. Address and resolve customer complaints within defined turnaround times (TAT).


7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.