Assistant Branch Manager-Inbound_Branch Banking-Service_Bikaner

Kotak Mahindra Bank Ltd; Bikaner; On-site; INR 500,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites an attentive Assistant Branch Manager-Inbound to lead daily branch operations, ensure policy and process adherence, and deliver exceptional customer service in a busy retail setting. You will oversee customer transactions, cash handling, AML/KYC compliance, and supervise staff to maintain smooth service flow and timely resolution of issues, while upholding audit standards.

This role requires strong leadership, attention to accuracy, and a proactive approach to

Qualifications

• Experience in branch banking operations and customer service.
• Strong leadership and team management skills.
• Good understanding of AML/KYC regulations.
• Ability to ensure regulatory compliance and audit readiness.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Customer service

Regulatory compliance

AML/KYC

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.