Assistant Branch Manager-Inbound_Branch Banking-Service_Jaipur

Kotak Mahindra Bank; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Jaipur is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations, drive service excellence, and ensure regulatory compliance.

The role emphasizes managing customer service processes, cash operations (FX and TC), supervising lobby queues, and ensuring AML/KYC adherence for all accounts opened in the branch.

Responsibilities

• Oversee day-to-day branch operations to ensure smooth, efficient functioning.
• Enforce bank policies, audit standards and regulatory requirements.
• Authorize and verify input for customer transactions performed by staff.
• Manage the branch lobby and queue management to improve service delivery.
• Handle cash operations including FX and traveler’s cheques within limits.
• Address and resolve customer complaints within defined TAT.
• Ensure AML/KYC compliance for all account opening forms submitted.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.


4. Manage branch lobby and customer queues to enhance service delivery.


5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


6. Address and resolve customer complaints within defined turnaround times (TAT).


7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.