Assistant Branch Manager-Inbound_Branch Banking-Service_Ranchi

Kotak Mahindra Bank; Ranchi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensure strict regulatory and audit compliance, and deliver an outstanding customer experience.

The ideal candidate demonstrates strong leadership, thorough knowledge of banking operations, and the ability to manage customer service processes, cash operations (FX/TCs within limits), AML/KYC checks, staff supervision, and efficient queue management.

Qualifications

• Leadership and people management skills.
• Strong understanding of banking operations and processes.
• Experience with regulatory and audit compliance.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.


4. Manage branch lobby and customer queues to enhance service delivery.


5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


6. Address and resolve customer complaints within defined turnaround times (TAT).


7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.