Assistant Branch Manager-Inbound_Branch Banking-Service_Kadi

Kotak Mahindra Bank Ltd; Kadi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites applications for an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure policy adherence, and manage customer service processes, with focus on efficiency and compliance.

The role requires leadership, solid understanding of banking operations, and commitment to delivering exceptional customer experiences while maintaining AML/KYC standards and regulatory compliance.

Qualifications

• Leadership skills are essential for branch management.
• Strong understanding of banking operations, controls and process flows.
• Experience with AML/KYC procedures and regulatory expectations.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Regulatory compliance

Customer service

AML/KYC awareness

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.