Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Haryana; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd in India is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure compliance with policies and regulatory standards, and manage customer service processes to deliver outstanding experiences.

The role requires strong leadership, deep knowledge of banking operations, and commitment to AML/KYC for account openings and service requests; you will supervise staff, approve transactions, and optimize queue management.

Qualifications

• AML and KYC compliance for all account opening forms and service requests.
• Strong leadership and team management skills.
• In-depth understanding of banking operations and regulatory requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all forms submitted to CPC/RPC.

Skills

Branch operations

Regulatory compliance

Customer service leadership

Audit standards

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.