Assistant Branch Manager-Inbound_Branch Banking-Service_Dehradun

Kotak Mahindra Bank; Dehradun; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank in Dehradun seeks an Assistant Branch Manager-Inbound to oversee daily branch operations, ensuring efficient service and strict policy compliance. You will lead a small team, manage customer flow in the lobby, and coordinate with back-office to resolve requests.

The role emphasizes AML and KYC controls, accurate system inputs for transactions, and adherence to audit standards. A proactive, detail-oriented leader with banking operations knowledge will thrive by delivering

Qualifications

• Experience in banking operations and customer service.
• Ability to lead a branch team and ensure compliance with policies.
• Familiarity with AML, KYC, audit standards, and regulatory requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.