Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank; Satara; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations in Satara, Maharashtra. You will ensure compliance with regulatory and audit requirements while managing customer service processes and maintaining efficiency.

The role requires strong leadership, deep understanding of banking operations, and a commitment to delivering exceptional customer experiences. You will handle cash operations, manage the lobby, and resolve customer issues within defined

Formación

• Experience in banking operations and branch management.
• Ability to oversee compliance with policies and audits.
• Strong leadership and customer service focus.

Responsabilidades

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Conocimientos

Leadership

Regulatory & Audit Awareness

Customer Service

Operational Efficiency

AML & KYC Knowledge

Descripción del empleo

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: