Assistant Branch Manager-Inbound_Branch Banking-Service_Chintamani

Kotak Mahindra Bank Ltd; Chintamani; Sur place; INR 500 000 - 700 000; Plein temps

Résumé du poste

Kotak Mahindra Bank Ltd. seeks an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure high standards of service. You will manage customer queues, supervise cash operations, and enforce AML/KYC compliance with CPC/RPC requirements.

The role requires strong leadership and a thorough understanding of banking operations to deliver an exceptional customer experience while adhering to regulatory and audit standards.

Qualifications

• Leadership skills and strong knowledge of banking operations.
• Understanding regulatory and audit requirements.
• Commitment to delivering exceptional customer experiences.

Responsabilités

• Oversee day-to-day branch operations ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests performed by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange and traveler's cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Description du poste

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.