Assistant Branch Manager-Inbound_Branch Banking-Service_Bhavnagar

Kotak Mahindra Bank Ltd; Bhavnagar; On-site; INR 400,000 - 560,000; Full time

Job summary

Kotak Mahindra Bank Ltd. in India seeks a proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensure policy compliance, and deliver seamless customer experiences.

The role requires strong leadership, sound knowledge of banking operations, and a commitment to efficiency and accuracy. Responsibilities include supervising the branch lobby, managing customer queues, approving and verifying system inputs for client transactions, handling cash operations including FX and

Qualifications

• Experience in banking operations and branch activities.
• Strong leadership and customer service skills.
• Knowledge of AML/KYC requirements and CPC/RPC processes.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Customer service

AML/KYC compliance

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.