Assistant Branch Manager-Inbound_Branch Banking-Service_Bhadson

Kotak Mahindra Bank Ltd; India; On-site; INR 600,000 - 950,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure regulatory compliance while delivering excellent customer service. The role involves managing service processes, cash operations, and customer queues to optimize efficiency.

The incumbent will supervise AML/KYC compliance, audits, and branch controls, coordinating with teams to maintain high standards of service and adherence to policy.

Qualifications

• Proactive and detail-oriented with strong leadership abilities.
• Thorough understanding of banking operations and procedures.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Regulatory compliance

Customer service

Banking operations

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.