Assistant Branch Manager-Inbound_Branch Banking-Service_Sirsi

Kotak Mahindra Bank Ltd; Sirsi; On-site; INR 450,000 - 650,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure regulatory compliance. The role emphasizes leadership, process optimization, and delivering exceptional customer experiences at the Karnataka branch.

The incumbent will manage customer service processes, authorize vital inputs for transactions, and handle cash operations within prescribed limits, while ensuring AML/KYC compliance across forms submitted to CPC/RPC.

Qualifications

• Oversee day-to-day branch operations, ensuring smooth, compliant, and efficient functioning.
• Lead the team to maintain adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests performed by subordinates.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including foreign exchange and traveler's cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Responsibilities

• Oversee daily branch operations to ensure smooth functioning and service delivery.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify customer transaction entries and service requests made by branch staff.
• Manage lobby and customer queues to optimize service experience.
• Oversee cash operations, including FX and traveler's cheques, within prescribed limits.
• Resolve customer complaints within defined turnaround times to maintain satisfaction.
• Ensure AML/KYC compliance for all inbound account opening documents.

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.