Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory compliance, and manage customer service processes with a focus on efficiency and adherence to policy. The role involves supervising transactions, cash handling, and AML/KYC controls to deliver superior customer experiences.

The ideal candidate will lead a team, monitor service queues, and ensure timely resolution of customer issues while maintaining compliance with banking

Qualifications

• Experience in banking operations and customer service
• Knowledge of AML/KYC procedures and regulatory compliance
• Strong leadership and team-management abilities
• Strong attention to detail and process orientation

Responsibilities

• Oversee day-to-day branch operations to ensure smooth functioning
• Ensure compliance with bank policies, audit standards and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests by subordinates
• Manage branch lobby and customer queues to improve service delivery
• Handle cash operations including FX and traveler’s cheques within prescribed limits
• Address and resolve customer complaints within defined turnaround times
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.