Assistant Branch Manager-Inbound_BRANCH BANKING_0466_5800_1038337

Kotak Mahindra Bank; Ranchi; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank in Ranchi seeks an Assistant Branch Manager-Inbound to oversee daily branch operations and service processes. The role emphasizes regulatory compliance, cash handling, and efficient customer flow.

Ideal candidate demonstrates leadership, banking operations knowledge, and a strong commitment to delivering outstanding customer experiences. This is a full-time position based in Ranchi, India.

Qualifications

• The candidate has strong leadership and a thorough understanding of banking operations.
• Must be capable of ensuring compliance with regulatory and audit requirements.
• Demonstrated commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards and regulatory requirements.
• Authorize and verify system inputs for customer transactions by subordinates.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and traveler's cheques within limits.
• Address and resolve customer complaints within defined TAT.
• Ensure AML and KYC compliance for all forms submitted.

Skills

Leadership

Regulatory compliance

Customer service

Education

Bachelor’s in Banking/Finance

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: