Assistant Branch Manager

IIFL Home Finance Ltd.; Ladnu; On-site; INR 300,000 - 420,000; Full time

Job summary

IIFL Finance Ltd is seeking a diligent Gold Loan Branch Specialist in India, focusing on customer service and accurate valuation of gold assets. The role covers disbursal, loan closure, and ensure secure handling of cash and valuables at the branch.

Responsibilities include maintaining accurate records, processing KYC, and ensuring timely collections of interest and principal while delivering excellent customer service at every step of pledging, releasing, or settling payments.

Qualifications

• Gold appraisal and valuation skills.
• Customer service oriented with attention to detail.
• Cash handling and basic financial transactions accuracy.
• KYC documentation handling and recordkeeping.

Responsibilities

• Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
• Conducting gold valuations and identifying gold purity accurately.
• Packing, storing gold and packets after disbursal; returning ornaments after loan closure.
• Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
• Creating new CUID in LOS during Disbursal, Part Release, Payments & Loan Closure.

Skills

Gold valuation

Customer service

Cash handling

KYC compliance

Job description

IIFL Finance is one of the most preferred Gold Loan financing company in India. Having presence in 25 states and a network of 2700+ branches on a PAN India level, our mission is to cater to the needs of all those who are looking for an easy swift, and low-cost financing option. Our customers can avail gold loans through submitting an online application or visiting any of our branches in their vicinity. We also have an option where the customers can avail gold loans at their doorstep so that they are not deprived of financing options to fulfill their needs.

Our core values serve as a moral compass in all our activities. Fairness, Integrity, and Transparency - FIT is the driving force behind all that we do at IIFL. We only work with people who fit into our professional ethos. We are resolute in the observance of these values and will let go of any growth opportunities that deem unfit.

Group Company

IIFL Finance Ltd

Primary Responsibilities

• Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
• Conducting gold valuations and identifying gold purity accurately.
• Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
• Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
• Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
• Maintain branch registers as per the guidelines – Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storage of customer KYC documents.
• Following up with customers for timely collection of interest and principal payments.
• Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities

In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans - from valuation to disbursal to closure, along with customer service.

CTC Upto 3 Lacs ( for Non-Metro) / 4.20 Lacs ( for Metro )