Assistant Account Manager- Scientific Solutions

ACS International; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

ACS International is seeking an Assistant Account Manager for Scientific Solutions in Pune, Maharashtra. This role focuses on managing a book of business while building and nurturing client relationships through strategic communication and support.

Responsibilities include effective problem-solving, conducting needs assessments, and participating in events. The ideal candidate will leverage customer success specialists and manage CRM interactions for efficient lead management.

Responsibilities

• Manage assigned book of business and build relationships with clients.
• Identify and solve customer problems and needs effectively.
• Cultivate relationships with senior buyers and daily client representatives.

Job description

Assistant Account Manager- Scientific Solutions

• Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients via necessary sales and support visits, calls, emails and presentations with the expectation of creating, advancing, and closing revenue opportunities within an assigned territory.
• Must be able to effectively identify, communicate and work through customer problems, issues and opportunities.
• Anticipates, identify risks and drives growth of additional services and coverage levels by conducting thorough needs assessments and matches these needs to the appropriate solutions.
• Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• Follows the established sales process and consistently utilizes the customer dashboard, CRM to document prospect interaction, ensuring efficient lead management.
• Create and document user success stories and communicate these to buyers.
• Builds and nurtures a network of partners (administrative Staff and Faculty) in client organizations in order to ensure and secure CAS’s presence in this market.
• Leverages the support of Customer Success Specialist partners that will ensure customers are onboarded and trained on CAS solutions.
• Attend/present at customer locations, trade shows, events and conferences.