Assistant

Narayana Health; Mumbai; On-site; INR 180,000 - 280,000; Full time

Job summary

Narayana Health Mumbai is seeking a dedicated healthcare support professional to assist patients with appointments, communicate timings, and guide relatives through the process of visits with care and clarity. You will read patient cues for discomfort or anxiety, coordinate with departments to ensure smooth operations, and handle calls promptly under the guidance of the HOD.

The role involves counseling patients after investigations, assisting with billing, and directing them to the appropriate

Responsibilities

• Take care of the patient's appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.
• Attend all departmental meetings.
• Assist Manager as and when required in the day to day work.

Job description

Select how often (in days) to receive an alert:

• Take care of the patient's appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.
• Attend all departmental meetings.

Assist Manager as and when required in the day to day work.