Aruba Switching L3

Movate Technologies Services Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global technology company seeks an experienced L3 DCN Support Engineer to join their team in Chennai, India. The role involves providing advanced technical support for Data Center Networking products, mentoring junior staff, and managing critical customer escalations. The ideal candidate has over 5 years of experience and a Bachelor's degree in Engineering or Computer Science. Strong expertise in networking technologies and communication skills are essential.

Qualifications

• 5+ years of relevant technical experience in Data Center Networking.
• Previous experience in Level 2/3 technical support or advanced escalation role.

Responsibilities

• Provide advanced technical support for Data Center Networking products.
• Own critical customer escalations and coordinate fixes.
• Mentor junior engineers through collaboration and training.

Skills

Data Center Networking technologies (VXLAN, BGP EVPN, etc.)

Layer 2/Layer 3 networking expertise

Communication and customer engagement skills

Network packet analysis

Education

Bachelor's degree in Engineering or Computer Science

Tools

Aruba hardware/software platforms

Cisco hardware/software platforms

Juniper hardware/software platforms

Arista hardware/software platforms

Job description

Overview

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work. We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global Support Delivery team. In this role, you will act as a trusted advisor and technical escalation point, helping our customers maximize the value of their networking investments. You will engage directly with enterprise customers and Client Teams to troubleshoot, resolve, and prevent critical network issues across complex data center environments.

Responsibilities

• Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP EVPN, etc.).
• Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements.
• Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions.
• Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios.
• Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team.
• Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across Client and our customers.
• Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability.
• Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations.

Education and Experience

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• 5+ years of relevant technical experience in Data Center Networking.
• Previous experience in a Level 2/3 technical support or advanced escalation role.

Required Skills and Qualifications

• Expertise in Data Center Networking technologies: VXLAN, BGP EVPN, OSPF, BGP, MPLS, STP, etc.
• Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures.
• Proficient in analyzing network packet captures, system logs, and advanced diagnostics.
• Hands-on experience with hardware/software platforms from Aruba, Cisco, Juniper, Arista, or similar.
• Strong communication and customer engagement skills, with the ability to work under pressure.
• Industry certifications strongly preferred: Aruba Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE, JNCIP/JNCIE.

Preferred Qualifications

• Experience with network automation (Python, Ansible, Terraform) is a plus.
• Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure) is advantageous.