Level 2 ARC Support Engineer

Hewlett Packard Enterprise India Private Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health benefits

Professional development

Inclusive culture

Job summary

Hewlett Packard Enterprise India Private Limited seeks an ARC Support Engineer‑L2 to lead troubleshooting for customer issues, isolate root causes in lab environments, and document final fixes. You will act as a customer advocate, understand network topology, and coordinate with internal teams to resolve complex incidents.

The role emphasizes deep knowledge of Layer 2/3 networking, multicast, and vendor platforms (Juniper, Cisco, Arista).

Qualifications

• Requires BE in Electronics/Engineering or Computer Science with 2+ years in Networking.
• Preferred: JUNOS expertise or Datacentre/ Enterprise troubleshooting experience.
• Certifications such as JNCIS/JNCIP/CCNA/CCNP/CCIE are a plus.

Responsibilities

• Lead troubleshooting on customer-reported issues.
• Isolate issues at hardware/software level and replicate in lab; document fixes.
• Act as customer advocate for timely resolution and understand network impact.
• Gain in-depth knowledge of customer infrastructure and topology to speed resolutions.
• Collaborate with Services teams to drive critical issues to resolution.
• Keep other support teams trained on CFTS customer networks and practices.
• Provide technical guidance during testing, deployment and operations.
• Mentor newly hired engineers in technical areas.
• Support Juniper platforms (Routers, Switches, Firewalls) and related devices.
• This is an onsite role with weekend/pager coverage.

Skills

Customer handling

IP routing

Layer 3 tech

Layer 2 tech

Multicast tech

Scripting (Perl/Python)

Education

BE in Electronics/Engineering or Computer Science

Tools

Juniper devices

Cisco devices

Arista devices

Ixia

Job description

ARC Support Engineer - L2 ARC Support Engineer - L2

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you'll do:

• Lead and drive troubleshooting on Customer reported issues.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
• Keep the other support teams trained on the designated CFTS customer network, practices followed.
• Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Products to be supported - Juniper platforms such as routers/switches/Firewalls etc,
• This is an individual contributor role.
• There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills
• Thorough understanding of - Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM] MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
• Prefer to have understanding/Exposure/Expertise in one or more areas : Advanced Multicast technologies- NG-MVPN, Draft Rosen Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN Perl/Python/Unix/Expect scripting

What you need to bring:

Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with minimum 2 years’ experience in Networking Industry. Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 1+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks. Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent) Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india#networking

Job:

Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

Experience Level Mid Level