ARIN CONSULTANCY

The Corporate Institute; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

The Corporate Institute in Mumbai seeks a Deputy Head of Ops with 8–10 years of CA to lead onboarding, service delivery, MIS governance, and payouts.

You will mentor the operations team, ensure SEBI regulatory alignment, manage client service desks, and drive automation to improve efficiency and accuracy across PMS and AIF functions.

Qualifications

• 8–10 years of experience in operations and financial processes.
• Chartered Accountant (CA) mandatory.
• Strong leadership and team management capabilities.

Responsibilities

• Mentor the operations team across onboarding, client servicing, MIS, and payouts.
• Oversee end-to-end onboarding for PMS and AIF clients with SEBI-compliant documentation.
• Lead the client service desk to ensure high quality and SLA adherence.
• Drive MIS strategy and publish dashboards for KPIs, cash flows, and onboarding status.
• Manage distributor payouts with maker-checker controls and timely communications with finance.

Skills

Leadership

Onboarding operations

MIS governance

Payouts management

Regulatory compliance

Process automation

Stakeholder coordination

Data dashboards

CA knowledge

Team management

Education

Chartered Accountant (CA)

Tools

Excel

BI dashboards

Job description

Years of Experience: 8 – 10 years

Location: Mumbai

The role will need you to:

Mentorship:

• Mentor the operations team across onboarding, client servicing, MIS, and payouts.
• Establish performance standards, allocate responsibilities, and oversee team development.
• Drive a culture of ownership, accuracy, and continuous learning within the team.

Client Onboarding Oversight:

• Provide strategic direction for the end-to-end onboarding framework for PMS and AIF clients.
• Ensure that all regulatory documentation meets SEBI standards.
• Resolve escalations and ensure a smooth experience for clients and distributors.
• Liaise with sales, legal, custodians, fund accountants, and RTA for fast-tracked onboarding.

Client Service Desk Leadership:

• Oversee the client service desk and ensure high service quality, efficient query resolution, and adherence to SLAs.
• Implement service-level monitoring tools and strengthen escalation matrices.
• Conduct periodic reviews and introduce service improvements where required.

MIS Governance and Analytics:

• Lead MIS strategy, ensuring accuracy, timeliness, and completeness of operational reports.
• Publish dashboards for AUM movement, onboarding status, reconciliation items, operational KPIs, and cash flows.
• Support management with insights for decision-making and operational planning.

Distributor / Channel Partner Payout Management:

• Oversee the entire commission payout process with strong checks and maker-checker controls.
• Validate payout calculations, reconciliations, and ensure timely coordination with finance.
• Improve payout processes, documentation, and partner communication.

Operations Compliance and Regulatory Alignment:

• Ensure that all PMS/AIF operations comply with SEBI regulations and internal audit standards.
• Lead operational audits, compliance reviews, investor grievance closure, and documentation checks.
• Strengthen policies, SOPs, risk controls, and regulatory reporting processes.

Cash Flow Control and Oversight:

• Monitor daily cash flows including client funding, redemption processing, deployment coordination, and bank reconciliations.
• Ensure compliance with allocation norms and fund-level investment restrictions.
• Coordinate with custodians and fund accounting teams on settlements and reconciliations.

Process Excellence and Automation:

• Identify gaps in existing operational workflows and implement process improvements.
• Introduce automation, digitization, and control enhancements across functions.
• Drive periodic reviews of SOPs, checklists, and risk-control matrices.

What will make you a good fit?:

You bring onboard:

• 8 – 10 years of experience; Chartered Accountant (CA) – Mandatory
• Strong expertise in handling onboarding, operations compliance, fund ops, MIS, and payouts
• Strong leadership and team management skills
• Deep knowledge of PMS and AIF operations and SEBI regulatory framework
• Process-driven, analytical, and detail-oriented mindset
• Strong communication and stakeholder coordination
• Expertise in MIS, reporting tools, and operational dashboards
• Proven ability to drive automation and improve operating efficiency
• High integrity, problem-solving capability, and decision-making skills

As a Deputy Head of Ops, you will be responsible for driving the end-to-end operational framework across client onboarding, service delivery, MIS governance, distributor payouts, operational compliance, cash-flow management, and process enhancement initiatives.

You will lead cross-functional teams, strengthen controls, drive efficiencies, and ensure operational excellence aligned with regulatory and organizational standards.