Area Service Manager

Luminous India; Bulandshahr; On-site; INR 600,000 - 900,000; Full time

Job summary

Luminous Power Technologies Ltd in India is seeking an experienced Area Service Manager to lead service operations for its network of service centers and authorized providers in the Bulandshahr region. You will drive service delivery metrics (TAT, NPS, customer satisfaction), oversee inventory and revenue from AMC/SPD/ accessories, and ensure trained field technicians are available across centers.

This frontline role focuses on implementing strategy at ground level, maintaining market

Qualifications

• 4 to 6 years of experience in area service management.
• Knowledge of service networks, ASP/ASC operations, and field service

Responsibilities

• Ensure best-in-class service through ASP/ASC networks.
• Meet key service metrics like TAT, NPS, customer satisfaction, and productivity.
• Monitor service center performance with periodic reviews.
• Manage service center inventory per company policy and credit limits.
• Drive service revenue via AMC, SPD, and accessory sales.
• Ensure trained field technicians are available at service centers.
• Prevent escalations from trades and end customers.
• Plan visits to trade partners and resolve issues promptly.
• Audit service center infrastructure and inventory for compliance.
• Build a sustainable competitive edge in service operations.
• Execute customer service strategy across the service network.

Skills

Area Service Manager experience

Job description

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Frontline role handling Service centers directly. Monitors service quality and coaches service centers to achieve desired service levels.This position is directly responsible for the overall customer service operations for all products manufactured/marketed by Luminous Power Technologies Ltd in the given area. Will be accountable for implementation of the strategy at ground level.

Qualification/ Personal Attributes

Solar or Renewable Entergy / Computer / Computer Science / Electronics / Electricals / Electronics & Telecommunication / Industrial Electronics / Mechanical / Information Technology

4 to 6 Years as Area Service Manager.

Job Description

Key Responsibilities: -

• Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
• Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
• Monitor the performance of service centers with strong periodic review mechanism.
• Ensure to manage service center inventory as per MSL & credit limits across all service centers.
• Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
• Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity.
• Ensure no escalation from trade & end customers.
• Ensure planned visits to trade & resolve issues timely & maintain good market reputation.
• Monitor successful implementation of quality systems and standards in the service departments.
• Build sustainable competitive advantage in service operations.
• Execute the customer service strategy for all products across the service network.
• Ensure to do regular audits of service center infrastructure and inventory.

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers.With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.