Area Service Incharge

Unicorn Denmart Ltd; New Delhi; In loco; INR 500.000 - 750.000; Tempo pieno

Descrizione del lavoro

Unicorn DenMart Limited at Head Office in New Delhi invites applications for a role leading a team of service engineers and coordinating service calls using ERP after discussing with customers.

With 3–4 years of experience and a background in B.Tech (ECE) or Diploma (ECE), you will ensure timely call closures, train staff, manage spare parts, and monitor expenses while ensuring high customer satisfaction.

Competenze

• B.Tech (ECE) or Diploma (ECE) required.
• 3–4 years of relevant experience.
• Willing to be posted at Head Office, New Delhi.

Mansioni

• Lead a team of service engineers and allocate duties.
• Use ERP for service call allocation and updates after customer discussion.
• Monitor daily pendency of calls for engineers.
• Take corrective actions to ensure timely closures.
• Resolve customer complaints within CC timelines.
• Provide proactive installation support and maintain records.
• Offer pre-operative installation guidance to customers.
• Coordinate with spare parts team for availability.
• Oversee 10–15 engineers in a region and monitor operations.
• Manage spare parts; ensure returns within timelines.
• Review expenses/travel claims monthly.
• Arrange periodic training for service engineers.
• Address dealer issues related to customer care.
• Handle customer interactions professionally under pressure.
• Address customer inquiries timely and obtain feedback proactively.
• Must have MS Office and ERP proficiency.

Conoscenze

Team leadership

Customer service

Pressure handling

Formazione

B.Tech (ECE)

Diploma (ECE)

Strumenti

MS Office

ERP Software

Descrizione del lavoro

Company Profile: -

UNICORN DenMart Limited: - is a 27 years old progressive group, recognized as the pioneer and well-established name in Indian market place offers widest range of International Dental Equipments with global standards. A brand offering world's best dental care products and services in India & SAARC region. UDL takes to its credit a PAN INDIA presence with a modernistic and fully equipped corporate office strategically located in the capital. With a strong Sales and Service support to serve the clients far and wide, UDL with its equipped and qualified team has become a strong force to reckon with. For details please visit us at: - https://www.unicorndenmart.com/

Educational Qualification Required: - B.Tech (ECE)/ Diploma (ECE)

Location to be posted: - Head Office (New Delhi)

Minimum Experience Required: - 3 to 4 years

Job Description: -

1) Handle the team of Service Engineer and manage to allocate their duties.

2) To use ERP system for service call allocation/updation after discussion with customer and service engineers.

3) To monitor call pendency of every service engineer on daily basis.

4) To take corrective action on pending calls in order to ensure timely closure.

5) To resolve customer complaints as per defined CC timelines.

6) To provide proactive installation support to project and keep record at each stage.

7) To provide proactive installation pre-operative guidance to 100% customers.

8) To follow up spare parts team to ensure proper availability.

9) To monitor daily movement and operations of Service Engineers of a particular assigned region in India. (about 10-15 Engineers)

10) To manage spare parts and ensure that every replaced part is returned to warehouse within committed timelines.

11) To review expenses/travel accounts of all service engineers on a monthly basis.

12) To ensure proper training is organized from time to time to keep service engineers updated.

13) To resolve issues of dealers related to customer care.

14) Ability to handle customer professionally during all interfaces, be able to work quickly under pressure without supervision, be physically fit and understand appropriate lifting techniques.

15) Address customer enquires timely, resolve issues and obtain customer feedbacks proactively.

Computer Skills: -

1) Must have good knowledge of MS Office (Word, Excel, PPT etc.) and ERP Software.