Assistant Manager Service

Voltas Limited - A TATA Enterprise; Nagpur District; In loco; INR 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

Voltas Limited - A TATA Enterprise is seeking a field/service coordination professional in India to ensure manpower at Franchisees, monitor service delivery, and supervise technical teams for installation and field support. You will drive AMC and spare sales while maintaining ISO-compliant audit processes and regular visits to dealers and customers.

The role emphasizes adherence to defined performance metrics and safety audits, with focus on strengthening dealer networks, buffer stock control,

Mansioni

• Ensure Availability of Adequate Manpower at each Franchisee / DSC.
• Monitoring & ensuring Service Delivery to customers through Franchisees / Dealers as per defined metrics.
• Responsible for developing & monitoring Dealer/Franchisee’s Service Team to attend to Installation/Service requirements in the field.
• Guide/Supervise Mechanics/Technicians to resolve product related problems in the field.
• Revenue generation thru AMCs, Spares and Accessories sales as per defined targets.
• Responsible for achieving AMC targets for AMC numbers TO & GM.
• Service audit of Dealers/SSD/Service Franchisee and to ensure the availability of equipment’s and buffer stock as per population he holds.
• Conducting installation audit as per norms laid down in ISO Manual
• Regular visits to Dealers / Franchisees / customers.
• Franchisee Visits, Daily Meetings, Franchisee Audit and Safety Audits
• AMC sharing with Dealers & review of AMC service rendered by Franchisee’s & Dealers
• Conducting installation audit as per norms laid down in ISO Manual.
• Visits to Trade Partners and ensure adherence of NDC.

Descrizione del lavoro

• Ensure Availability of Adequate Manpower at each Franchisee / DSC.
• Monitoring & ensuring Service Delivery to customers through Franchisees / Dealers as per the defined RT 24 - 90%, DT 72 – 85%, Productivity 5.5, Repeat Ratio 1, Days Open 1.5 days, Daily Closure 80%, NPS 87%.
• Responsible for developing & monitoring Dealer/Franchisee’s Service Team to attend to Installation/Service requirements in the field.
• Guide/Supervise Mechanics/Technicians to resolve product related problems in the field.
• Revenue generation thru AMCs, Spares and Accessories sales as per defined targets.
• Responsible for achieving AMC targets for AMC numbers TO & GM.
• Service audit of Dealers/SSD/Service Franchisee and to ensure the availability of equipment’s and buffer stock as per population he holds.
• Conducting installation audit as per norms laid down in ISO Manual
• Regular visits to Dealers / Franchisees / customers.
• Franchisee Visits, Daily Meetings, Franchisee Audit and Safety Audits
• AMC sharing with Dealers & review of AMC service rendered by Franchisee’s & Dealers
• Conducting installation audit as per norms laid down in ISO Manual.
• Visits to Trade Partners and ensure adherence of NDC.