Area Operations Manager

Lenskart; Chomu; In loco; INR 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Lenskart in India is seeking an Area Manager to lead store-level teams across the assigned territory, driving revenue growth and a superior customer experience. You will coach store teams, translate corporate goals into field actions, and ensure alignment with business strategies to achieve sales, customer experience and other goals.

You will spend time at stores in the area, developing talent, removing road-blocks, and maintaining profitability while upholding high retail standards.

Competenze

• Experience leading diverse teams and driving store-level performance.
• Strong customer focus, sales drive, digital mindset and people leadership.

Mansioni

• Develop sales strategy for area and team with revenue focus.
• Deliver world-class customer experience to boost NPS and reduce detractors.
• Foster a high-performance culture across the region.
• Regularly assess business trends and identify improvements.
• Serve as a planning link between Corporate and field organization.
• Translate corporate goals into actionable business plans.
• Partner with Store Managers & HR to ensure adequate staffing.
• Coach and develop future leaders; manage budgets for profitability.
• Build cost-effective methods to maintain high retail standards.

Conoscenze

Leadership

Sales leadership

Customer-centric

People management

Coaching

Area/Store management

Budgeting

Strategic thinking

Digital mindset

Descrizione del lavoro

Direct Reportees: Store Managers

Interactions: Internal and External Stakeholders.

You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching.

We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks.

Key Responsibilities:

Sales Leadership:

• Developing & driving sales strategy for your area & team with focus on revenue goals.
• Driving the rigor to deliver world‑class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors
• Drive high performance culture in your area across the metrics mentioned above
• Assessing business and performance trends regularly & build improvement opportunities.
• Serve as critical strategy planning link between Corporate and the field organization.
• Translate corporate goals including financial returns, sales growth and market share, into

Business plans.

• Assess field capability and establish performance priorities at group level.

People leadership:

• Partnership with Store Managers & HR team to make sure stores are adequately staffed.
• Leading leaders, coaching and developing future talent
• Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication
• Formal & Informal performance management for store managers they are responsible for
• Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team.
• Retain talent - Reduce attrition

Organisational leadership:

• Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level
• Managing the top and bottom line effectively of the assigned territory and stores
• Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition.
• Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.