Area Operations Manager

Lenskart; Khanna; Vor Ort; INR 1.500.000 - 2.100.000; Vollzeit

Zusammenfassung

Lenskart is seeking an Area Operations Manager to lead diverse teams at store level, driving customer experience and revenue growth across the territory. You will spend significant time at stores, coaching store managers and removing roadblocks to achieve strategy.

You will partner with HR and field leaders to staff stores, manage budgets, monitor KPI trends, and implement cost-effective retail operations while maintaining high standards.

Qualifikationen

• Experience leading store-level teams to deliver sales and customer experience.
• Strong customer-centric approach with a digital mindset and people leadership.
• Willingness to spend substantial time at stores across the area.

Aufgaben

• Develop and drive sales strategy for the area with revenue goals.
• Deliver world-class customer experience at stores and improve NPS.
• Lead a high-performance culture across the area with regular coaching.
• Monitor performance trends and identify improvement opportunities.
• Serve as the planning link between Corporate and field teams.
• Translate corporate goals into business plans and budgets.
• Partner with Store Managers and HR to staff stores and develop talent.
• Manage territory budgets and maintain profitability across stores.
• Oversee operational effectiveness, shrinkage, productivity and growth.

Kenntnisse

Sales leadership

People leadership

Organisational leadership

Jobbeschreibung

Role: Area Operations Manager

Direct Reportees: Store Managers

Interactions: Internal and External Stakeholders.

Description: You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching.

We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks.

Key Responsibilities:

Sales Leadership:

• Developing & driving sales strategy for your area & team with focus on revenue goals.
• Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors
• Drive high performance culture in your area across the metrics mentioned above
• Assessing business and performance trends regularly & build improvement opportunities.
• Serve as critical strategy planning link between Corporate and the field organization.
• Translate corporate goals including financial returns, sales growth and market share, into Business plans.
• Assess field capability and establish performance priorities at group level.

People leadership:

• Partnership with Store Managers & HR team to make sure stores are adequately staffed.
• Leading leaders, coaching and developing future talent
• Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication
• Formal & Informal performance management for store managers they are responsible for
• Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team.
• Retain talent -> Reduce attrition

Organisational leadership:

• Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level
• Managing the top and bottom line effectively of the assigned territory and stores
• Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition.
• Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.