Area Manager - Technical Services (Concrete)

Sikaag; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sika in India seeks a senior leader to manage the Technical Services team, delivering expert technical support, mix design optimisation and product approvals for admixtures. You will partner with Sales, R&D and customers to tailor solutions, oversee labs and field demonstrations, and ensure compliant, high-quality outcomes across projects.

The role emphasizes team development, client-facing collaboration and strategic product enhancements to support growth in the concrete sector.

Qualifications

• BE or Diploma in Civil Engineering.
• 8–10 years of experience in admixtures.
• Strong knowledge of concrete mix design.
• Experience designing concrete mixes for varied requirements and batch corrections.

Responsibilities

• Lead and develop the Technical Services team to provide high-quality technical support.
• Drive product approvals with customers in collaboration with Sales.
• Guide technical solutions based on customer and project requirements.
• Provide direction on concrete mix design, product optimization and performance improvement.
• Oversee laboratory testing related to concrete and cement ensuring accuracy and timeliness.
• Identify root causes of issues and implement corrective actions with customers.
• Plan and execute product demonstrations, trials and performance testing at sites.
• Collaborate with Sales and Product Development on trials, launches and validations.
• Review technical data and maintain documentation for sound decision-making.

Skills

Concrete mix design

Team leadership

Admixtures understanding

Education

BE / Diploma Civil Engineering

Job description

Overview

Lead and manage the Technical Services team responsible for providing technical solutions and product approvals for Sika admixtures across key customers, including ready-mix concrete producers, contractors and precast manufacturers. Drive technical excellence, customer satisfaction and business growth by guiding the team in product development, mix design optimization, troubleshooting and on-site technical support.

Duties and Responsibilities

• Lead, mentor and develop the Technical Services team to deliver high-quality technical support and customer solutions.
• Drive product approvals with new and existing customers in collaboration with Sales teams to support business growth.
• Understand customer and project requirements and guide the team in developing appropriate product and technical solutions.
• Provide technical direction on concrete mix design, product optimization and performance improvement.
• Oversee laboratory testing related to concrete, aggregates and cement, ensuring accuracy, quality and timely completion.
• Guide the team in troubleshooting customer complaints, identifying root causes and developing effective corrective actions.
• Ensure effective planning and execution of product demonstrations, trials and performance testing at customer sites.
• Partner closely with Sales and Product Development teams to support customer trials, product launches and technical validations.
• Review and analyze technical data, test results and recommendations to ensure sound decision-making and maintain appropriate documentation.
• Build strong technical relationships with key customers, contractors, consultants and other stakeholders.
• Identify opportunities for product improvements and customized solutions based on customer feedback and market requirements.
• Develop technical capability within the team through coaching, knowledge sharing and continuous learning.
• Monitor market trends, emerging technologies and competitor activities and translate relevant insights into technical and business actions.
• Ensure adherence to Sika's technical, quality, safety and compliance standards across laboratory and site activities.

Qualifications

• BE / Diploma Civil Engineering.
• Minimum 8 to 10 years of experience in Admixtures.
• Must have good knowledge about concrete mix design.
• Experience in designing concrete mixes for various requirements and do batch corrections.
• Thorough knowledge about various chemical admixtures.
• Also, knowledge about different cements and supplementary cementitious materials, testing methods and standards related to cement and concrete

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.