Area Manager Sort Center

Amazon; Gurgaon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ASSPL is seeking an Operations Manager to lead a team, streamline information flow across carriers, vendors, finance and fulfillment, and resolve issues affecting customer experience and business continuity.

You will drive process improvements, analyze metrics, and pull data from Excel/Access/SQL for ad hoc reporting. A Bachelor's degree and 1+ year in people management are required; 2+ years in metrics or lean is preferred.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Skills

Employee management

Performance metrics

Data analysis

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Access

Job description

Job Description:

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent
• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

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Company

ASSPL – Haryana

Job ID: A10534225