Area Manager, Senior Area Manager

Amazon Inc.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ASSPL - Karnataka is seeking a Senior Area Manager to lead continuous improvement across inbound, outbound, and ICQA. You will drive Kaizen events, implement Lean tools, and deliver year-over-year gains in productivity, quality, and safety.

Collaborate with Operations, Safety, Quality and HR to build a culture of data-driven decisions and sustainable process improvements. This role emphasizes standard work, audits, coaching, and strong leadership to close gaps and scale best practices across the

Qualifications

• 2+ years of Amazon (blue badge/FTE) experience.
• Bachelor's degree or equivalent required or preferred.

Responsibilities

• Lead and facilitate Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA functions
• Drive adoption of Lean tools on the floor (5S, visual management, standard work)
• Achieve measurable year-over-year improvements in productivity, quality, and cost metrics
• Own the site defect elimination pipeline; manage projects from identification through verification of effectiveness
• Partner with process engineers and operations leaders to implement corrective and preventive actions
• Develop, deploy, and maintain standard work documentation for all critical process paths
• Conduct regular Gemba walks and layered process audits to ensure compliance with SOPs
• Coach and train associates and area managers on standard work adherence and problem-solving techniques
• Drive audit finding closures and escape systemic non-conformances to leadership
• Own site-level ACES metrics dashboard including DPMO, cycle time, first pass yield, and process capability indices
• Prepare and present weekly/monthly ACES business reviews to site leadership
• Benchmark against network best practices and drive adoption of successful initiatives from other FCs
• Build strong partnerships with Operations, Safety, Quality, RME, and HR teams

Education

Bachelor's degree or equivalent

Job description

The Senior Area Manager is responsible for driving continuous improvement, process standardization, and operational excellence across all functional areas of the fulfillment center. This role leverages Lean and Six Sigma methodologies to identify and eliminate defects, reduce variability, and improve safety, quality, and productivity outcomes. The Senior Area Manager partners closely with Operations, Safety, Quality, and HR teams to build a culture of data-driven decision-making and sustainable process improvement.

Key job responsibilities

Continuous Improvement & Kaizen

• Lead and facilitate Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA functions
• Drive adoption of Lean tools (5S, visual management, standard work) on the floor
• Achieve measurable year-over-year improvements in productivity, quality, and cost metrics

Defect Elimination & Root Cause Analysis

• Own the site defect elimination pipeline; manage projects from identification through verification of effectiveness
• Partner with process engineers and operations leaders to implement corrective and preventive actions

Standard Work & Process Audits

• Develop, deploy, and maintain standard work documentation for all critical process paths
• Conduct regular Gemba walks and layered process audits to ensure compliance with SOPs
• Coach and train associates and area managers on standard work adherence and problem-solving techniques
• Drive audit finding closures and escape systemic non-conformances to leadership

Metrics & Reporting

• Own site-level ACES metrics dashboard including DPMO, cycle time, first pass yield, and process capability indices
• Prepare and present weekly/monthly ACES business reviews to site leadership
• Benchmark against network best practices and drive adoption of successful initiatives from other FCs

Stakeholder Management & Coaching

• Build strong partnerships with Operations, Safety, Quality, RME, and HR teams

Basic Qualifications

• 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• Bachelor's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka

Job ID: A10596213