Area Manager - Retail Collections

Tata Capital; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Capital is seeking a Regional Collections Manager in India to oversee the portfolio in the assigned region and drive payment recovery with coordination across operations, Sales IT, and external legal partners.

The role requires a Graduate degree, with Masters/PG optional, and emphasizes process control, SLA adherence, vendor management, and NHB/IRB regulatory compliance. This position is on site and focused on reducing bad debts and inventory in the bucket.

Qualifications

• Graduate degree required.
• Masters/PG optional per job level.
• Experience in collections and payment recovery is preferred.

Responsibilities

• Regular reviews of current processes and ensure better control.
• Manage portfolio in the assigned region on various parameters and ensure unit as objective is uncompromised.
• Build and develop measurement standards to monitor performance of the collections tele calling team.
• Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/reduce inventory for the bucket/location.
• Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house external legal team/advocates.
• Support to implement best collection strategies with coordination of stakeholders of operations, Sales IT department.
• Empanel and retain right vendor / Agency.
• Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Skills

Portfolio management

Collections

Payments recovery

Regulatory compliance

Education

Graduate degree

Masters/PG optional

Job description

Core Responsibilities

• Regular reviews of current processes and ensure better control
• Manage portfolio in the assigned region on various parameters and ensure unit as objective is uncompromised
• Build and develop measurement standards to monitor performance of the collections tele caliing team
• Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/ reduce inventory for the bucket/location
• Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house external legal team/advocates.
• Support to implement best collection strategies with coordination of stakeholders of operations, Sales IT department.
• Empanel and retain right vendor / Agency.
• Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors

Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Graduate: Yes

Masters/Postgraduate: Optional

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.