Area Manager-RCU

IDFC FIRST Bank; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IDFC FIRST Bank is seeking an Area Manager – RCU to oversee risk control activities across products in Mumbai, Maharashtra. This role entails managing fraud control and audit compliance, requiring 8–10 years of experience in risk management. Ideal candidates will have strong analytical skills, effective communication abilities, and a solid understanding of retail banking processes. An MBA in Finance is preferred. This role offers an opportunity to impact operational efficiency and manage critical situations within the organization.

Qualifications

• 8–10 years of experience in RCU, fraud control, or risk management.
• Proven ability to manage audits, data reporting, and compliance requirements.

Responsibilities

• Managing risk control activities across all products in assigned area.
• Data management and MIS reports management.
• Timely reporting of incidents to Line Managers & senior management.
• Liaising with police authorities on fraud investigations.
• Mentoring team members to uphold compliance and integrity.

Skills

Strong analytical and investigative skills

Excellent understanding of retail banking processes

Effective communication and stakeholder management

Ability to manage audits and compliance

Education

Graduate in any discipline

Postgraduate: MBA in Finance preferred

Job description

Job Requirements

About the Role

As an Area Manager – RCU in the respective division, you will be responsible for managing risk control activities across all products within your assigned area. This includes fraud control, field verifications, audit compliance, and process evaluations. You will play a critical role in identifying risk trends, implementing fraud prevention measures, and ensuring data integrity and regulatory compliance.

Key Responsibilities

Primary Responsibilities

• Managing the product assigned and performing activities like screening/ sampling, hunter checks, onboarding checks, proactive checks, vendor coordination, off roll interviews, etc.
• Data management and MIS reports management.
• Vendor follow-ups and closure of assigned tasks within defined timelines.
• Ensuring timely reporting of incidents to Line Managers & senior management.
• Assimilate facts in investigations and outline initial report draft.
• Product and RCU activities in-depth knowledge.
• Performing control activities to prevent market trends / fraud risk.
• Training off roll resources on best practices and standardized process adherence.
• Reviewing red flags and evolving the same basis investigation observations.
• Identifying process gaps and highlighting the same to seniors for corrective actions.
• Addressing issues and concerns with relevant stakeholders as per sourced files and process followed thereby streamlining to increase efficiency.
• Law Enforcement liaising with police authorities of jurisdiction / middle lower rank officials and having close coordination.
• Preventing reputational risk and addressing critical situations at the branches / loan centers / Hubs etc.
• Vendor Billing Management and cost control.

Secondary Responsibilities

• Mentor and coach team members to uphold values of customer centricity, compliance, and integrity.
• Attract and retain top talent to support business growth.

What We Are Looking For

Education

• Graduate in any discipline
• Postgraduate: MBA in Finance preferred

Experience

• 8–10 years of experience in RCU, fraud control, or risk management

Skills and Attributes

• Strong analytical and investigative skills
• Excellent understanding of retail banking processes and risk controls
• Effective communication and stakeholder management
• Ability to manage audits, data reporting, and compliance requirements