Area FCU Manager (Agra)

Birla Carbon; Agra District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Birla Carbon is seeking a dedicated professional to lead the Risk Containment Unit (RCU) in Agra District, Uttar Pradesh. The role requires overseeing customer onboarding, and investigations while mitigating fraud through effective risk management practices.

The ideal candidate must have over 3 years of experience in fraud detection processes in the mortgage business, demonstrating analytical skills and an excellent understanding of current market practices. Various training initiatives and continuous improvement measures will also be part of this multifaceted position.

Qualifications

• 3+ years of experience in managing Fraud detection processes with NBFCs/HFCs.
• Excellent understanding of market practices in Fraud Detection and Investigation.

Responsibilities

• Ensure a risk-free onboarding of customers.
• Monitor and manage RCU vendors and reporting.
• Conduct training for vendors and samplers.

Skills

Fraud Detection

Analytics

Communication

Risk Management

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation :

Job Description:

Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Enabling Skill Sets & Qualifications

Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc.

3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business

KRA's

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location

• Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.
• Process TAT
• Cost
• Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining.

Digital Initiatives

• Hunter: - Use, Monitoring & Saving
• Internal Dedupe search & inhouse checks
• Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks.
• Cross checks of internal reports FI, Technical, Valuation and CAM
• A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
• B. Feedback sharing for making process’s intact and deterrent setting.
• Timely submission of fraud tracker data.
• Participation in adhoc investigation with satisfactory closer result.
• E. To check for any process/Policy compromise at sourcing end.
• Review of Collection data proactively and identification of Gaps

Training

• A. Sampler/Business/U/w trainings.
• B. Vendor FCU training for sustained/Improved quality and delivery.

Additional Activities/Initiative

• A. Initiative undertaken for capability building of samplers/Vendors.
• B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification.
• Conducting assets verification and feedback
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