Area Manager

Flipkart; Tamil Nadu; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Flipkart in Tamil Nadu is seeking an operations leader to optimize shift operations, align delivery schedules, and manage hub workflows. You will coach and mentor team leads and frontline staff while tracking performance metrics and driving cost-efficient processes.

The role requires collaborating with HR, safety, finance, and tech teams to balance labor and resources and continuously improve operations.

Qualifications

• Manage daily shift operations and delivery schedules.
• Lead and mentor frontline delivery personnel and team leads.
• Monitor SLAs, delivery speed, and cost efficiency metrics.
• Apply Lean, Six Sigma or continuous improvement tools.
• Collaborate with HR, safety, finance and tech teams to balance labor.

Responsibilities

• Operations Execution: Manage daily shift operations, delivery schedules, and hub/station workflows.
• Team Leadership: Coach, mentor, and supervise team leads and frontline delivery personnel.
• Performance Tracking: Monitor SLAs, delivery speed, and cost efficiency metrics.
• Process Improvement: Implement Lean, Six Sigma, or continuous improvement tools to solve bottlenecks.
• Cross-Functional Collaboration: Partner with HR, safety, finance, and tech teams to balance labor and resources.

Job description

Role & responsibilities

• Operations Execution: Manage daily shift operations, delivery schedules, and hub/station workflows.
• Team Leadership: Coach, mentor, and supervise team leads and frontline delivery personnel.
• Performance Tracking: Monitor service level agreements (SLAs), delivery speed, and cost efficiency metrics.
• Process Improvement: Implement Lean, Six Sigma, or continuous improvement tools to solve bottlenecks.
• Cross-Functional Collaboration: Partner with HR, safety, finance, and tech teams to balance labor and resources.