Area Collections Manager

Paytm Payments Services Limited; Guntur District; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Paytm Payments Services Limited in India seeks an Area Collections Manager to lead lending collections for the Guntur region. You will manage a large team of collection officers, drive target achievement, and optimize collection flows while coordinating with agencies and internal teams.

The role emphasizes leadership, communication, and strong negotiation skills to ensure high performance in a dynamic lending environment. Graduation or postgraduate degree preferred.

Qualifications

• Achieve area collection targets and control flow of cases.
• Ensure documented feedback and adequate feet on street by bucket/segment.
• Manage productivity for Collection Officers and Agencies/In-house team.
• Monitor performance against parameters with weekly reviews.
• Support Collection officers in legal/Police issues and training needs.
• Identify and manage training needs and evaluate performance of CE.

Responsabilités

• Lead the collections target and control collection flow for the specified area.
• Handle a large team of collection officers and oversee their productivity.
• Oversee agency relationships and in-house collection operations.
• Review collection metrics and drive improvements in performance.
• Coordinate training and performance evaluation for collection executives.
• Provide support in legal/police-related collection activities.

Connaissances

People management

5+ years exp

Achievement oriented

Communication skills

Negotiation skills

Leadership skills

Computers basics

Formation

Graduation/ Post Graduation preferred

Description du poste

Area Collections Manager - Manager - Guntur - Lending Collections

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements

• To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
• Ensured documented feedback.
• Ensure Adequate feet on Street availability/bucket wise /segment wise
• Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
• Monitoring performance against set parameters and weekly review with Collection executives.
• Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
• Support Collection officers in legal /Police issues/Collection Activities

Superpowers/ Skills that will help you succeed in this role

• People Management Skills
• More than 5 years of relevant experience in Collections role
• Demonstrated Success and achievement orientation
• Excellent Communication Skills
• Negotiations skills - strong bias for driving results in a High performance environment
• Strong Relationship and Leadership skills a
• Working Knowledge of Computers

Education

Graduation/ Post Graduation preferred

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360-degree feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Compensation

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!